Staci Burrough

• Mentor, coach, and advise leadership at all levels in the federal government, community agencies, and nonprofit organizations; provide guidance and support for professional goal setting, strategic planning, critical thinking, and decision-making
• Coach supervisors and coordinate with inter- and intra-agency management officials at all levels and the PSA Office of Human Capital Management to address EEO, Reasonable Accommodations, and Performance/Disciplinary actions
• Facilitate meetings with various levels of staff and management , and manage fact-finding exercises, anticipate, and document potential issues, and provide guidance to mitigate the need for further action and results in mutual agreements at the lowest level and changes in
• Serve as Management representative to support Office, Division and Agency mission critical projects.
• Develop, analyze, manage and interpret data such as project plans, guidance documents, performance data, and other relevant information as appropriate to assist and support leadership and staff.
• Coordinate with agency leadership and employee representatives to analyze issues/information and provide guidance to Unit and Office leadership thoroughly and accurately.
• Manage progress and lead evaluation of data outcomes for Office, Division and Agency initiatives.
• Create and employ the vision based on Agency strategic goals. Assist in the development of Office strategic goals and objectives.
• Create inclusive work environment among staff at all levels.
• Oversee the development and implementation of policies and procedures to promote efficiency and optimal outcomes, promote staff recognition and morale building through Office activities and opportunities with internal and external stakeholder.
• Maintain accountability for staff proficiency, development, productivity, and currency in industry best practices.
• Initiate and sustain positive alliances with partnering agencies
• Mentor and coach office management and leadership to address conduct and performance; reducing the number of performance improvement plans and conduct issues in .
• Developed, managed, and approved human capital resources and business budgets for more than 10 office teams and over 150 employees
• Coordinate with senior leadership to resolve multiple agency-wide operational issues regarding business unit and team needs
• Oversee the development and implementation of project plans and other guidance and plan and evaluate unit operations
• Analyze and direct the analysis of work processes to identify barriers, quality, resource allocations, technology, planning, and program evaluation
• Develop and conduct agency and unit briefing presentations, conference materials, and other communications for staff, management, and local, national, and international stakeholders
• Develop and execute communication plans to promote changes in the policies, rules, and regulation throughout my business unit, which often directly impact the agency's stakeholders
• Created the Office off-site leadership retreat to develop office work plans address human capital management issues and create team building opportunities
• Implemented quarterly office wide "all team" brown bag meeting to share information and address office wide initiatives.
• Lead projects to design, develop, and implement evidence-based risk-based supervision for agency and client management system (CMS) business processes for units and teams within the Pre-Release and Post Release Supervision (formally known as Operations) while under strict time constraints.
• Represent the agency on a national level while developing and facilitating workshops for criminal justice administrators on various topics relating to agency process and leadership development
• Advise senior and executive management and multiple business units on performance, human capital and development interventions that support the mission and vision for the agency, based on research, data, and industry best practices
• Provide consultation to management and business units on change management activities, operational policy interpretations and applicability, compliance, conflict management, and team buillding activities
• Conduct needs analysis; analyze qualitative and quantitative data on training and organizational development needs, work functions, and processes; identify current and potential obstacles based on daily observation and study; identify process improvements; formulate alternative solutions and recommendations, and draft proposals to management
• Collaboratively implement enhancements to increase overall Program and process effectiveness, as necessary.
• Promote diversity, administer assessments, and conduct team building workshops to facilitate improved communication and cohesiveness within and between teams and units
• Coach, manage and employ mediation techniques to achieve clarity and amicable resolve between and among management and staff
• Conduct activities that navigate individuals through conflict and change as it occurs
• Recognized as a creative and influential critical thinker, strategic planner, and problem solver.

Identify problematic and challenging areas; collects, interprets, and evaluates data of a complex and specialized nature, reason logically and utilize a variety of analytical techniques to resolve complex and specialized problems

• Served as OPRS Management representative to support Office, Division and Agency mission critical projects and inter-agency initiatives.
• Developed, analyzed, monitored, interpreted data such as project plans,, guidance documents, performance data, and other relevant information as appropriate to assist and support leadership and staff
• Coordinated with agency leadership and employee representatives to analyze issues/information and provide guidance to Unit and Office leadership thoroughly and accurately
• Monitored progress and evaluates outcomes for Office, Division and Agency initiatives
• Created and employed the vision based on Agency strategic goals
• Assisted in the development of Office strategic goals and objectives
• Co-Created and sustain collaborative workspaces with external and internal partners and members of the Agency's Management Team
• Created inclusive work environment among staff at all levels
• Oversaw the development and implementation of policies and procedures to promote efficiency and optimal outcomes, promote staff recognition and morale building through Office activities and opportunities with internal and external stakeholder
• Maintained accountability for staff proficiency, development, productivity, and currency in industry best practices
• Initiated and sustained positive alliances with partnering agencies
• Coordinated with agency stakeholders at varying levels to develop and present/train agency information to internal and external stakeholders
• Designed, developed, implemented, managed, and evaluated training for agency leadership and staff on agency diagnostic and supervision process, including but not limited to; interviewing, program eligibility, use of agency and criminal justice computer systems, making release condition recommendations, supervision of compliance, report writing, and court testimony
• Co-facilitated the development of recommendation and subsequent guidance and case management system to support and improve case management processes and priority to goal
• Facilitated office project management, training consultation, and many other essential department functions
• Coached and mentored division supervisors and Unit Chiefs around developmental goals and opportunities; Resolve conflict; Work with management to form a resolution to workplace issues; review team members' work to ensure compliance with all applicable policies and processes, while providing feedback
• Advised senior management and multiple business units on complex human resource and Office development interventions that support the mission and vision for the agency, based on research and data
• Consulted with management and business units on change management activities, operational policy interpretations and applicability, compliance, conflict management, and team building
• Collaborated via ad hoc groups, working groups, and focus groups on developing, implementing, and evaluating guidance and development interventions
• Evaluated the impact of Office guidance and initiatives
• Utilized evaluation results and industry standards to make recommendations and implement changes to suit Office, Division and Agency needs
• Developed, updated, and evaluated, organizational guidance and processes
• Researched regulatory guidance, HR development, and corporate development industry trends, concepts, methodologies, and learning technologies
• Coordinated contractor provides training; writes statements of work and review, rate, and rank vendor proposals; evaluates contractor performance; results with the Contracting Officer to resolve identified performance or other issues
• Reviewed and approved budgeted spending for contracted services for Office staff and leadership and recommend action on expenditures for assigned business units

• Developed, implemented, managed, evaluated, and amended business procedures and processes that allow staff at all levels to contribute fully to PSA's operation, vision, and mission
• Oversaw and evaluated the quality and quantity of services meet and exceed agency standards
• Planned and coordinated with stakeholders to implement and improve processes
• Led unit leadership and staff through unrepresented global pandemic, collaborating with agency leadership to develop and implement changes to process, policies, and procedures to address continuous changes throughout the agency and federal government
• Worked collaboratively with agency staff and leadership to transition the agency's business processes, developing procedures, training, and implementation strategies
• Created, directed, and led complex and diverse organizational, systemic, and statistical methods/policies/procedures and performance studies and projects that positively impact the department and criminal justice programs
• Researched, analyzed, assessed data and made recommendations on philosophies, policies, procedures, and protocols that have departmental, cross-jurisdictional, and cross-disciplinary impact
• Coordinated operational and programmatic activities with the courts and other health, safety and justice agencies and community entities to meet mission critical objectives and operational goals and resolved issues as appropriate to build effective working relationships and provide on-going consultation on Agency's procedures
• Implemented program policy, procedures, protocols, and changes due to judicial and operational changes and trends
• Developed, implemented, and managed long and short-range strategic goals, contracting services and operational plans that accurately reflected and addressed office initiatives and needs
• Interpreted rules, regulations, departmental policies and procedures for staff, supervisors, justice, and community partners
• Develop and facilitate training and developmental opportunities for staff and unit supervisors
• Establish and manage a comprehensive and progressive, long-term career-oriented professional development plan for unit leadership
• Facilitate meetings and provide support for with judicial officers, court personnel and other criminal justice stakeholders to build effective working relationships and provide on-going consultation on Agency's procedures
• Represent PSA in committee meetings, forums, and briefing to discuss agency units, program eligibility, and suitability challenges
• Collaborate with other supervisors and management within the Agency to determine solutions to outstanding and new challenges/issues
• Developed written reports on program evaluations and analysis, policies, and procedures of various units
• Assessed program performance to determine the most appropriate use for the Agency resources
• Reviewed and provided recommendations for allocations of funds for contracted programs (e.g
• GPS monitoring)
• Manage the monitoring and supervision services to defendants with pending felony, misdemeanor, and domestic violence cases
• Manage the interview, evaluation and supervision process of defendants pending release to determine eligibility for placements in a community supervision program
• Manage the screening and placement process for defendants in various teams and programs within PSA
• Establish, implement, manage, organize, and evaluate unit employee, operational and programmatic performance, and effectiveness
• Coordinates with Office of Human Capital Management staff and management to provide and oversee guidance to unit and office leadership on the administration operations, human resources programs and resource management
• Implemented virtual Unit meetings and internal recognition to address moral concerns within the unit
• Collaborated with agency leadership to review, evaluate requests for tuition reimbursement and admission into agency leadership programs to determine award allocations and selections based on policy and budgetary constraints
• Managed and Oversaw the development, delivery, and management of agency-wide employee development programs and training to include career enhancement opportunities and leadership training for employees (including interns/externs, attorneys, examiners, analysts, communications specialists), supervisors, managers, and executives.

• Implemented policies and procedures to ensure that court documents, reports, recommendations, and other information for the court are prepared in a timely and accurate manner and meet established requirements
• Managed staff and leadership attendance in judicial proceedings to testify as required and aid court officers in areas related to PSA and/or unit policy
• Testified on complex or controversial cases, explaining PSA and/or program policy and defending recommendations
• Supervised staff's interviewing, assessment and supervision of persons awaiting trial
• Supervised and trained staff on agency diagnostic and supervision process, including but not limited to; interviewing, program eligibility, use of agency and criminal justice computer systems, making release condition recommendations, supervision of compliance, report writing and court testimony
• Collaborated with the Program Deputy Director and other unit supervisors to ensure consistency of PSA policies and procedures
• Collaborated closely, formally, and informally with PSA union staff members of the AFGE Local 1456 for prevention and problem solving geared to collective approach
• Collaborated with Office of Human Capital Management, employees and AFGE Local 1456 to review, address, prevent and/or resolve conduct and administrative issues at the lowest level possible
• Consulted with management to update the status of assignments and projects; pursued clarification and made recommendations; and adapted to changing priorities based on management's feedback
• Served as an advisor to the Program Director and Executive Leadership, recommended short- and long-range goals for the Program
• Developed recommendations for solutions to substantive problems
• Prevented and resolved issues with internal and external stakeholders, ensured compatibility and consistency of policy and procedure interpretation and application
• Participated in the critical review, modification, development and implementation of PSA Memos Operations Management Instructions and Policy Statements
• Provided oversight of the operation of information technology and control of sensitive criminal justice information
• Identified technology resources needed to accomplish the mission
• Worked with responsible offices to obtain resources and training for their full utilization
• Ensured records were protected and staff apply relevant law and regulation in information dissemination and protection
• Managed work groups that include a diverse staff who represent appropriate operational areas
• Led the establishment and implementation of the team purpose and goals and ensured well-established, reasonable timetables
• Facilitated the development of final executive leadership reports outlining the purpose, processes, identified gaps and recommendations of both the management team and workgroup for assigned projects
• Represented PSA's Leadership in leading work groups, interacting with staff, the court, law enforcement, and external agencies; facilitating trainings, testifying, explaining, and interpreting PSA operations to the courts, stakeholders and defendants and ensure compliance with, and consideration of, PSA's mission, policies, and procedures.

• Designed, developed, implemented, managed, and evaluated training for agency leadership and staff on agency diagnostic and supervision process, including but not limited to; interviewing, program eligibility, use of agency and criminal justice computer systems, making release condition recommendations, supervision of compliance, report writing, and court testimony
• Managed Agency Internship Program - recruited, selected, and placed interns in functional business units
• Developed recruiting process for potential facilitators for substance abuse program
• Team lead: Consultant and trainer to new and junior TCDC team members
• Conducted classroom and online facilitation and course development, training program development, LMS management, program and project management, training consultation, and many other essential department functions
• Coach and mentor employees around developmental goals and opportunities; Resolve conflict; Work with management to form a resolution to workplace issues; review team members' work to ensure compliance with all applicable policies and processes, while providing feedback
• Composed interview questions and participate in rating/ranking panels and interview panels for entry-level and mid-level positions
• Agency representative on the Executive Committee for District of Columbia Co-Occurring Initiative; collaborated effort to develop, train, and subsequently evaluate a Memorandum of Understanding regarding the referral, supervision, and service protocols for citizens in the District of Columbia with mental health and substance abuse issues
• Developed and executed communication strategies for all affected business units and agency personnel
• Coordinated contractor provided training; writes statements of work and review, rate, and rank vendor proposals; evaluates contractor performance; results with the Contracting Officer to resolve identified performance or other issues
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Managed budgets, control funds, and recommend action on expenditures for assigned business units.

• Interviewed, investigated, and supervised court-ordered compliance of individuals charged with a misdemeanor, felony, and federal offenses while released to the community pending trial and sentencing
• Performed fact-finding, case-management, conducted risk assessments for arrestees/defendants and applied appropriate policies and statutory regulations to formulate written and oral reports and recommendations for action to Judicial Officers and the Court
• Completed treatment and social assessments; reviewed, amended, and recommended appropriate treatment options, plans, and reports
• Served as the team representative for treatment program staffing and completing Addiction Severity Index (ASI) assessments
• Provided sworn testimony to Judicial Officers and Court Officials regarding defendant compliance, agency policies, procedures, and records maintained during the ordinary course of business
• Delegated tasks based on individual strengths in a manner consistent with operational needs
• Reassigned work (as necessary) based on team dynamics and assisted in resolving conflicts between staff members by bringing all parties together, asking probing questions, establishing ground rules
• Conducted on-the-job training and oversaw the development of newly assigned and reassigned employees
• Supervised college interns assigned to the Program
• Conducted college intern performance evaluations and submitted them to their respective University Intern Coordinator or Advisor
• Developed policies, guidance, and job aids regarding newly implemented program initiatives
• Evaluate program effectiveness
• I identified strengths, areas requiring additional growth and attention, and resources needed and formulated written and verbal recommendations to management
• Provided support in the Drug Testing and Compliance Unit
• Arranged juvenile and adult arrestee placement into court-ordered drug testing and monitored specimen submission and compliance
• Drafted and delivered written reports for the court on the defendant's compliance with court-ordered drug testing
• Provided sworn testimony to Judicial Officers and Court Officials regarding agency policies, procedures, and records
• Recognized and received letters of commendation two times from a DC Superior Court Magistrate Judges for my role in monitoring and coordinating mental health and substance use interventions that promote community safety and the illegal detention of arrestees in the District of Columbia.