Staci Dickerson
Laurel,Delaware
Summary
Dedicated locate technician industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting poblems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
18
18
years of professional experience
Work History
SUE Party Chief
JMT
2023.01 - 2024.06
- Increased client satisfaction by providing clear and concise project reports, complete with survey results.
- Facilitated smooth handover processes between field crew members by maintaining comprehensive documentation of survey work performed at each site.
- Reduced project completion time with effective delegation of tasks to team members based on their skills and expertise.
- Enhanced data accuracy through rigorous quality control measures during the collection and processing of survey data.
- Applied training and mathematical abilities to calculate depths and relative positions of utilities.
Damage Investigator/Quality Auditor
Century Engineering
2020.07 - 2023.01
- Located assigned tickets in assigned area in a timely efficient manner.
- Developed solid relationships with staff, customers, and vendors
- Maintained full compliance with legal, health, and safety regulations
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Kept all areas clean, organized and in line with company professional standards
- Updated files daily and kept records organized
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Troubleshot problems and developed successful solutions
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Carefully documented statements, observations, and evidentiary materials.
- Identified witnesses and collected statements to gather information.
- Collected and preserved physical evidence, such as photographs .
Lead Utility Locator
USIC
2019.04 - 2020.05
- Located faults with site inspections, line testing and routine diagnostics
- Developed solid relationships with staff, customers, and vendors
- Maintained full compliance with legal, health, and safety regulations
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Kept all areas clean, organized and in line with company professional standards
- Updated office files daily and kept records organized
- Collaborated with team members to meet daily demands and handle challenging projects
- Troubleshot problems and developed successful solutions
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Improved efficiency with prompt response to locate requests from contractors and homeowners.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Ensured compliance with federal, state, and local regulations during all utility locating activities.
- Supported emergency response efforts by quickly locating damaged utilities for repair teams.
- Reduced damage claims by meticulously locating and documenting buried utilities.
- Developed strong relationships with clients through clear communication and timely follow-up on inquiries.
- Optimized time management by prioritizing multiple locate requests based on urgency and project deadlines.
- Maintained up-to-date knowledge of industry standards, staying current with best practices in utility location techniques.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Utility Locator
Utiliquest
2018.04 - 2019.04
- Located faults with site inspections, line testing and routine diagnostics
- Collaborated with team members to meet daily demands and handle challenging projects
- Kept all areas clean, organized and in line with company professional standards
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Improved efficiency with prompt response to locate requests from contractors and homeowners.
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Ensured compliance with federal, state, and local regulations during all utility locating activities.
- Increased customer satisfaction by providing thorough explanations of markings and utility locations.
- Supported emergency response efforts by quickly locating damaged utilities for repair teams.
- Reduced damage claims by meticulously locating and documenting buried utilities.
- Developed strong relationships with clients through clear communication and timely follow-up on inquiries.
- Optimized time management by prioritizing multiple locate requests based on urgency and project deadlines.
Utility Locator Supervisor
USIC
2015.10 - 2018.04
- Learned from accidents and injuries, investigating causes, reporting findings and adjusting policies
- Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments
- Minimized workplace hazards and accidents through continuous monitoring and training initiatives
- Promoted performance-oriented culture with regular assessments of employee work
- Kept team ready for daily demands with effective level of tools, equipment and replacement parts
- Maintained equipment in good working order with regular preventive maintenance
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Updated office files daily and kept records organized
- Maintained full compliance with legal, health, and safety regulations
- Kept all areas clean, organized and in line with company professional standards
- Troubleshot problems and developed successful solutions
- Developed solid relationships with staff, customers, and vendors
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Collaborated with team members to meet daily demands and handle challenging projects
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Improved efficiency with prompt response to locate requests from contractors and homeowners.
- Demonstrated adaptability by successfully completing assignments under various weather conditions and terrain challenges.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Collaborated with construction crews for safe excavation, avoiding service disruptions or delays.
- Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Increased customer satisfaction by providing thorough explanations of markings and utility locations.
- Ensured compliance with federal, state, and local regulations during all utility locating activities.
- Supported emergency response efforts by quickly locating damaged utilities for repair teams.
- Reduced damage claims by meticulously locating and documenting buried utilities.
- Developed strong relationships with clients through clear communication and timely follow-up on inquiries.
- Optimized time management by prioritizing multiple locate requests based on urgency and project deadlines.
- Conducted damage investigations, identifying root causes and recommending corrective actions.
- Maintained up-to-date knowledge of industry standards, staying current with best practices in utility location techniques.
- Assisted in updating maps and records, ensuring accurate documentation of utility infrastructure.
Utility Line Locator
USIC
2014.04 - 2015.10
- Stayed ready for customer demands by maintaining clean and organized supplies and tools
- Located faults with site inspections, line testing and routine diagnostics
- Achieved desired signal strength with proper resistance or amplification at each customer location
- Enhanced customer satisfaction by educating about services, equipment usage and ways to protect devices
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Kept all areas clean, organized and in line with company professional standards
- Troubleshot problems and developed successful solutions
- Maintained full compliance with legal, health, and safety regulations
- Developed solid relationships with staff, customers, and vendors
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Updated office files daily and kept records organized.
Utility Technician
Premier locating llc
2011.05 - 2014.04
- Located faults with site inspections, line testing and routine diagnostics
- Enhanced customer satisfaction by educating about services, equipment usage and ways to protect devices
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Updated office files daily and kept records organized
- Maintained full compliance with legal, health, and safety regulations
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Troubleshot problems and developed successful solutions
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Collaborated with team members to meet daily demands and handle challenging projects.
Utility Locator
ULS
2006.02 - 2011.05
- Located faults with site inspections, line testing and routine diagnostics
- Achieved desired signal strength with proper resistance or amplification at each customer location
- Met customer needs with new installations and skilled repair of existing systems
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Maintained full compliance with legal, health, and safety regulations
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Troubleshot problems and developed successful solutions
- Collaborated with team members to meet daily demands and handle challenging projects.
Education
Medical billing and coding -
Devry University
GED -
Delaware Tech
Georgetown, DelawareSkills
- Cable splicing
- Line inspection
- Signal testing
- Customer relations
- Written communication
- Time management
Timeline
SUE Party Chief
JMT
2023.01 - 2024.06
Damage Investigator/Quality Auditor
Century Engineering
2020.07 - 2023.01
Lead Utility Locator
USIC
2019.04 - 2020.05
Utility Locator
Utiliquest
2018.04 - 2019.04
Utility Locator Supervisor
USIC
2015.10 - 2018.04
Utility Line Locator
USIC
2014.04 - 2015.10
Utility Technician
Premier locating llc
2011.05 - 2014.04
Utility Locator
ULS
2006.02 - 2011.05
Medical billing and coding -
Devry University
GED -
Delaware Tech
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