Staci DiPalma
Beverly,MA
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
9
9
years of professional experience
Work History
Onboard Lead Inflight Crewmember
JetBlue
03.2023 - Current
- Collaborated with flight crew to maximize smooth and safe flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
Wait Staff
Fireside Catering
05.2016 - Current
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Flight Attendant
Endeavor Air
06.2022 - 04.2023
- Ensured safety, security and comfort of customers onboard aircraft.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Nanny
Adam Tobin
01.2016 - 06.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Monitored children's play activities to verify safety.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Education
Psychology
North Shore Community College
Danvers, MASkills
- Customer Service Oriented
- Adaptable
- Proactive
- Empathetic
- Manage Safety Procedures
- Multitasking Abilities
- Teamwork and Collaboration
Additional Information
- Ensuring the safety, security, and comfort of airline passengers and crew. Provides customer service while creating a welcoming environment for passengers before, during, and at the conclusion of each flight. Sell and serve beverages, meals and snacks Greeting guests as they enter an aircraft or venue and helping them to their seats. Conveying special instructions to the kitchen and bar, and serving food and beverages. Setting up and breaking down event. Contributes to a safe, caring, nurturing, and stimulating environment in which the children thrive and develop. Transports children to and from activities, grocery shops for the children, and plans the childrens' daily schedule. Administers one-on- one care and meets the physical, emotional, social, and intellectual needs of the children. Customer Service Oriented Adaptable Proactive Empathetic
Timeline
Onboard Lead Inflight Crewmember
JetBlue
03.2023 - Current
Flight Attendant
Endeavor Air
06.2022 - 04.2023
Wait Staff
Fireside Catering
05.2016 - Current
Nanny
Adam Tobin
01.2016 - 06.2022
Psychology
North Shore Community College