Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Duncan

Summerton,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Manager of Customer Success

CPS, Soultions
12.2019 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Launched quality assurance practices for each phase of development
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Inpatient Pharmacy Purchasing/ Lead Technician

SOMC Southern Ohio Medical Center
02.2016 - 12.2019
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Evaluated product quality and vendor performance to maintain quality standards.
  • Interacted with vendors, pharmacy managers and other stakeholders to maintain on-time deliveries.
  • Cultivated relationships with wholesalers and distributors to increase inventory availability.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.

Education

Bachelor of Science - Business Information Technology

DeVry University
05-2026

High School Diploma -

Greenup County High School
Greenup, KY
06-2010

Skills

  • Client advocacy
  • Customer onboarding
  • Data-driven decision making
  • Problem-solving abilities
  • Decision-making
  • Analytical skills
  • Customer relations
  • Employee coaching and mentoring

Timeline

Manager of Customer Success

CPS, Soultions
12.2019 - Current

Inpatient Pharmacy Purchasing/ Lead Technician

SOMC Southern Ohio Medical Center
02.2016 - 12.2019

Bachelor of Science - Business Information Technology

DeVry University

High School Diploma -

Greenup County High School

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