Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Feeney

Polk City,FL

Summary

Detail-oriented experienced hospitality professional with 10 + years of experience with a diverse skillset in guest services, event planning, kitchen management, project planning, process efficiencies, strong communication and organizational skills.

Overview

11
11
years of professional experience

Work History

Club 33 Member Coordinator

The Walt Disney Company
11.2012 - Current
  • Responsible for ongoing member benefit account processes of a luxury private membership club
  • Managed time efficiently to complete all ticketing and payment requests, membership affiliations, and account maintenance
  • Liaison for technical escalations between all WDW Club 33 departments: Sales, Member Services Call Center, and Club Operations
  • Partners with Member Service, Member Experience, Event, and Business Management teams to ensure the highest quality service are delivered to members each day
  • Identified issues, analyzed information and provided solutions to member concenrs
  • Develop and maintain various size project planning documentation for stakeholder to include deliverables, milestones, roadblocks/delays, and implementation
  • Assist stakeholders by providing general communication support via phone or email, meeting/delivery support coordination
  • Ability to work with high affluent influencer guests while maintaining highly sensitive and confidential in an rapidly changing business environment with competing priorities
  • Regularly utilizes strong computer skills working with a variety of systems such as Microsoft Office
  • SAP, SnApp, Guest Service Suite, Salesforce, Zendesk and Concur to produce reports as necessary for operations

Group Specialist

Walt Disney World
05.2017 - 04.2018
  • Provides excellent guest service answering in-bound sales and reservation calls for, Groups and Sports Travel while taking advantage of opportunities to upsell through ticket sales, memory maker, and pre/post night stays
  • Strong ability to multi-task when utilizing systems such as SharePoint, Dreams, Travelbox, TAG, Passport, SBC, ATS, and CastApps

Disney Planning Center Coordinator

Walt Disney World
10.2016 - 05.2017
  • Conducts face-to-face sales of, multi-day theme park tickets
  • Handles fulfillment of will call tickets, Magic Bands and Memory Maker sales
  • Educate guests on My Disney Experience and related components

Concierge Hostess

Disney’s Grand Floridian Resort &Spa
06.2015 - 10.2016
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Assist front office operations team with pre-arrival room inventory assignments, and answering all guest requests
  • Assist guest with the planning elements of their vacation (dining, ticket, itinerary planning)
  • Responsible for managing the assignment of 1,014 rooms pre-arrival, and partnered with housekeeping on all room related concerns
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Front Desk Hostess

Disney’s Wilderness Lodge
01.2014 - 06.2015
  • Welcomes guests proactively exhibiting the high level of Disney show quality
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process utilizing various systems
  • Partners with front office and housekeeping team to resolve any guest room related issues

3rd Shift Front Desk Hostess

Disney’s Fort Wilderness Resort & Campground
06.2013 - 01.2014
  • Managed Front office operations for overnight managing the assignment of 409 rooms and 799 campsites pre-arrival, and partnered with housekeeping on all room related concerns
  • Assist guest with the resort registration process, overnight reporting, and answered guest calls
  • Provides guests with luggage assistance to & from their cabins/ campsites

Sales Hostess

EPCOT Future World West
11.2012 - 06.2013
  • Transformed every guest experience to go above & beyond using the four key principles: safety, courtesy, show, and efficiency through merchandise sales
  • Answered customer questions regarding store merchandise, park information, and pricing.

Food & Beverage Cross Functional Intern

Marriott Vacation Club Worldwide, Marriott Cypress Harbour
05.2012 - 09.2012
  • Assisted with the Marketplace, Gallery Grill & Pizza Hut Express and Pavilion Bar
  • Co-managed daily micros reports and bank out procedures
  • Supported with monthly inventory practices
  • Additional experience in kitchen management, fusion cuisine

Education

Master of Science - Information and Communication Technology

University of Denver
Denver, CO
2021

Bachelor of Science - Restaurant and Foodservice Management

University of Central Florida, Rosen College of Hospitality Management
Orlando, FL
2013

Associate of Science - Foodservice Management

Quinsigamond Community College
2010

Skills

  • Project Planning
  • SAP/ Business Objects
  • Slack
  • Salesforce
  • Microsoft Office & Teams

Timeline

Group Specialist

Walt Disney World
05.2017 - 04.2018

Disney Planning Center Coordinator

Walt Disney World
10.2016 - 05.2017

Concierge Hostess

Disney’s Grand Floridian Resort &Spa
06.2015 - 10.2016

Front Desk Hostess

Disney’s Wilderness Lodge
01.2014 - 06.2015

3rd Shift Front Desk Hostess

Disney’s Fort Wilderness Resort & Campground
06.2013 - 01.2014

Club 33 Member Coordinator

The Walt Disney Company
11.2012 - Current

Sales Hostess

EPCOT Future World West
11.2012 - 06.2013

Food & Beverage Cross Functional Intern

Marriott Vacation Club Worldwide, Marriott Cypress Harbour
05.2012 - 09.2012

Master of Science - Information and Communication Technology

University of Denver

Bachelor of Science - Restaurant and Foodservice Management

University of Central Florida, Rosen College of Hospitality Management

Associate of Science - Foodservice Management

Quinsigamond Community College

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