Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Fielding

Temple,TX

Summary

Hardworking multi-tasker, with many years of experience and training in many areas of expertise. Skilled at project management and solutions-oriented problem solving with superior multitasking and prioritization skills. Collaborative with proven teamwork skills and to stick to strict deadlines. With many years in various areas, bring advanced abilities in coordinating shipments and routing materials. Thorough and detail-oriented in verifying key information to spot and proactively manage discrepancies. Critical thinker and quick learner calm in fast-paced environments, almost thrive. Organized, with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.


** PLEASE CONTACT THRU EMAIL**

Overview

35
35
years of professional experience

Work History

Environmental Services Housekeeper

Morada Assisted Living
01.2022 - 07.2023
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Documented and reported necessary facility and building repairs observed.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

General Laborer

Danhil Container II
04.2021 - 09.2021
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Performed inventory control, such as counting and stocking merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Wrapped pallets in shrink wrap prior to loading.

Dispatch Manager

Cove Taxi
03.2016 - 06.2019
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Reported to management operational activities and maintained current records.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Responded to over one hundred daily caller requests with information about assistance and time frames.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Received new orders, prepared documentation and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

Walmart
09.2011 - 02.2012
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Unit Secretary/Monitor Technician/Inventory Specialist

Metroplex Hospital
01.1989 - 09.2011
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
  • Utilized Word and Excel to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Increased traceability of cargo through documentation and use of remote tracking systems.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
  • Verified contents of inventory loads against Bills of Lading.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
  • Developed master production schedule to satisfy production demand while carrying minimum active inventory for just-in-time manufacturing.
  • Coordinated, collected and maintained vendor and organizational records.
  • Checked prices and calculated totals for accurate invoice processing.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Developed training protocols for new unit secretaries.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Enhanced office productivity by handling high volume of callers per day.
  • Monitored inventory levels and advised management of need for replenishment.
  • Drafted unit correspondence, memos, and department updates.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Managed incoming calls and directed to appropriate department.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
  • Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
  • Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
  • Inspected, maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.

Education

Nurses Aid

Central Texas College
Killeen, TX
1991

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
1987

Skills

    • Physical Strength and Stamina
    • Worksite Safety and Maintenance
    • Heavy Machinery Operation
    • Code Compliance
    • Team Player
    • Punctual and Dependable
      • Superior Work Ethic
      • Verbal Communication
      • Attention to Detail
      • Physical Agility and Coordination
      • Problem Solving
      • **Please contact thru email **

Timeline

Environmental Services Housekeeper

Morada Assisted Living
01.2022 - 07.2023

General Laborer

Danhil Container II
04.2021 - 09.2021

Dispatch Manager

Cove Taxi
03.2016 - 06.2019

Customer Service Representative

Walmart
09.2011 - 02.2012

Unit Secretary/Monitor Technician/Inventory Specialist

Metroplex Hospital
01.1989 - 09.2011

Nurses Aid

Central Texas College

High School Diploma -

Copperas Cove High School

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Staci Fielding