Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Flinchum

Fort Worth,TX

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and exceeding sales targets at Lowe's Home Improvement. Maxwell Diversified shaped an expert in accounts receivable management and renowned for exceptional customer service skills. Demonstrates a strong ability to build lasting relationships and drive revenue growth, leveraging expertise in office administration and sales tracking for impactful results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Accounting, Administrative, Sales, Procurement

Maxwell Diversified Inc
05.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Always providing a positive customer experience through managing customer expectations.
  • Organized and detail-oriented with a strong work ethic.
  • Tracking sales, deposits, and expenses for multiple stores

Caregiving

Self
06.2013 - 05.2014
  • Loss of Child Care for medically fragile child.
  • Health improved.
  • Child is an adult now.

Sales Specialist

Lowe's Home Improvement
07.1998 - 06.2013
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
  • Supported retail distributors, dealers and customers through in-person and telephone support.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Achieved or exceeded company-defined sales quotas.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Kept detailed records of daily activities through online customer database.

Education

No Degree - Political Science, Government, History

Tarrant County College District
Fort Worth, TX

Skills

  • Sales tracking
  • Accounts receivable management
  • Customer Service
  • Office Administration
  • Documentation and Recordkeeping
  • Data Entry
  • Office Management
  • Social media knowledge
  • Data inputting
  • Invoice Processing
  • Accounting Software Proficiency
  • Expense Tracking
  • Bookkeeping Support

Timeline

Accounting, Administrative, Sales, Procurement

Maxwell Diversified Inc
05.2014 - Current

Caregiving

Self
06.2013 - 05.2014

Sales Specialist

Lowe's Home Improvement
07.1998 - 06.2013

No Degree - Political Science, Government, History

Tarrant County College District

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Staci Flinchum