Summary
Overview
Work History
Education
Skills
Remote Work Set-up
Timeline
Generic

Staci Foote

St Louis,MO

Summary

Experienced remote customer service representative with strong communication, active listening, and analytical problem-solving abilities. Dedicated to improving customer experiences through service-oriented actions, anticipating customer needs, and delivering personalized solutions to foster brand loyalty.

Overview

7
7
years of professional experience

Work History

Customer Experience Specialist

Signet Jewelers
10.2024 - Current
  • Strong verbal/written communication skills essential for interacting remotely with guests on a corporate level.
  • Increased productivity by using dual monitors to quickly handle various software programs.
  • Adhere to all Signet Jewelers policies re: products, services, and procedures.
  • Enhancing guest satisfaction, accuracy, retention, timely resolutions and brand loyalty.
  • Provide exceptional ecommerce customer care to diverse clientele for all retail stores(including Canada) under the Signet Jewelers brand via inbound/outbound calls, & email while managing guest accounts.
  • Assisting with online order placement/tracking/updates, accurately documenting guest interactions to ensure timely & professional solutions.
  • Process ecommerce refunds, returns/exchanges, assist with repair concerns, replacements and warranty coverage.
  • Collaborate with internal corporate ecom teams to implement solutions while acting as liaison between guest & retail stores.
  • Maintain accurate records of guest in-store social engagement, complaints & resolutions.
  • Experience with CRM systems managing guest interactions, tracking metrics and generating reports.

Pharmacy Benefits Manager/Patient Care Advocate

Cigna ExpressScripts
09.2023 - 09.2024
  • Maintained strict HIPAA compliance
  • Provided resolutions and tools for patients to manage their health care coverage effectively.
  • Handled daily average of 80-85 incoming/outgoing calls using a multi line phone system, navigating dual monitors.
  • Addressed patient inquiries/explained company benefits policies re: patients retail prescription medications, mail order pharmacy benefits, plan coverage, co-pays, etc.
  • Assisted patients with prescription refills, scheduling mail order prescription deliveries and billing questions.
  • Converted retail pharmacy prescriptions to 90, 60 or 30 day mail order home delivery prescriptions.
  • Consulted/Verified prescription validity with licensed pharmacist for controlled & non controlled substances- drug name/ strength/dosage

Customer Care/Sales Representative

HDIS - Home Delivery Incontinence Service
03.2022 - 08.2023
  • Maintained strict HIPAA compliance
  • Provided personalized support to customers, ensuring their needs were met with compassion, understanding and discretion.
  • Data entry & order processing/tracking, billing and shipment deliveries.
  • Fostered retention for long-term client relationships using outbound sales promotion calls.
  • Maintained comprehensive knowledge of the HDIS product line for assisting inbound customers with features & benefits, proper use of incontinence care products/other home health care necessities, product concerns & availability, coupons/discounts and delivery options.
  • Promptly resolve product issues,complaints & delivery discrepancies.

Regional Kettle Coordinator

The Salvation Army-Midland
10.2018 - 07.2020
  • Recruitment of corporate volunteers and community groups-schools, churches, students, organizations, sports teams, families, etc to set up Red Kettle bell ringing stations at various stores during the holiday season to raise money for the community.
  • Coordinated schedules for both paid and volunteer bell ringers in Metro St. Louis, MO and East St. Louis, IL.
  • Assisted SA Events Coordinator with activities, including but not limited to community relations events and programs along with major Holiday Events such as the Red Kettle kick off Campaign and annual tree lighting event.
  • Collected, counted, documented and secured the deposit of all bell ringing donations.
  • Executed technology making kettle donations cashless for Red Bell Kettle campaign complete with QR codes for Apple pay via Google.
  • Administered new online volunteer sign up platform known as Register to Ring for The Salvation Army’s iconic Red Kettle Campaign.

Education

Communications

Wilberforce University
Wilberforce, OH

Skills

  • Articulate, Self-reliant Remote Team Collaborator, Critical Thinking skills, Detailed accuracy, Time & Stress management, Adaptability, Problem Resolution, Customer Retention, Sales, Technical Proficiency, Accomplished in Microsoft Office Suites, Microsoft Teams, Salesforce, Excel & Skilled in OneNote

Remote Work Set-up

Dedicated home office space with a quiet environment for focused work. High speed and reliable internet connection.

Timeline

Customer Experience Specialist

Signet Jewelers
10.2024 - Current

Pharmacy Benefits Manager/Patient Care Advocate

Cigna ExpressScripts
09.2023 - 09.2024

Customer Care/Sales Representative

HDIS - Home Delivery Incontinence Service
03.2022 - 08.2023

Regional Kettle Coordinator

The Salvation Army-Midland
10.2018 - 07.2020

Communications

Wilberforce University

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Staci Foote