Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Staci Foveaux

Shawnee,KS

Summary

Results-drivin retail management professional with a history of exceeding company goals. Skilled in working under pressure, in fast-paced settings and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to collaborative leadership to promote empowering work culture, enhance employee engagement and boost performance. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

17
years of professional experience

Work History

H&M

Department Manager, Interim Store Manager
10.2021 - Current

Job overview

  • Actively participate in executing store routines and tasks including truck delivery, garment processing, reductions, price changes, damages/stop orders, scheduling, intraday, supply orders, cash management and other daily operations at a top 5 location.
  • Responsible for reaching the sales and profit goals in the store by setting a plan to deliver the Best Customer Experience.
  • Regularly analyze and follow up Sales & Profit KPIs and prioritize actions that maximize results and have a clear impact on driving sales.
  • Plan and prioritize actions together with the visual merchandisers and store team that have a clear impact on selling and ensure the implementation of the commercial handbook.
  • Ensure regular and clear communication to the store team on business performance, company culture & values, and Country/Region/District/Store goals through daily store meetings and weekly/monthly leadership meetings.
  • Ensure customer service standards are always delivered through active coaching and leading by example
  • Oversee and manage recruitment, training, development, and succession planning for the store in line with H&M ROTD best practices.
  • Motivate associates to consistently deliver effective selling behaviors and store routines through coaching and recognition.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Evaluate and manage the performance of store team members; execute dialogues, development plans, feedback, and follow-ups and take actions to improve performance and develop the team accordingly.
  • Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions.


Scout & Molly's Boutique

Store Manager/Assistant Buyer, Women's Clothing
03.2017 - 07.2021

Job overview

  • Responsible for overseeing daily sales and operations including scheduling, cash management, sale and promotion planning, maintaining Social Media accounts, product pricing and uploads and shipment processing.
  • Monitor and maintain inventory levels utilizing an Open-To- Buy Report, place product orders online or at StyleMax, Coterie and Fig markets to drive sales and promote business growth.
  • Responsible for Visual Merchandising and weekly product and trend rotations.
  • Oversaw recruiting, training and staff development.
  • #1 in sales by providing exceptional customer service and personalized styling.
  • Maintain excellent customer relationships via email, phone and social media platforms to promote new product arrivals, inform customers of items that would meet their personal style, as well as personalized thank you noted showing our continued gratitude.
  • August 2018 Store of the Month Winner for achieving highest positive percent to plan.
  • March 2019 Store of the Month winner for achieving highest positive percent to plan.
  • October 2019 Store of the Month winner for achieving highest positive percent to plan.
  • 2019 Store of the Year Winner finishing #1 of 46 with $768K in volume (+23.5% LY)
  • 2020 Store of the Year winner finishing #1 of 31 with $605k in volume.
  • April 2020 Launched weekly Facebook Live segments to drive sales and expand customer base during Covid 19 closures.
  • June 2021 Completed and launched Website.

Runway Seven, Formally Apricot Lane Boutique

Store Manager, Area Manager
01.2013 - 01.2017

Job overview

  • Responsible for overseeing daily sale and operations including daily, weekly and monthly Sales and KPI tracking, cash management, deposit logs, scheduling, shipment processing, visual merchandising and Social Media management.
  • Run a secure store, utilizing loss prevention measures, to remain under 1% shrink for quarterly inventory terms.
  • Maintain company Visual Standards and rotate product and trends to impact sales and drive business.
  • Responsible for recruiting, training and staff development.
  • Area Manager of 4 locations, reporting directly to our Owner, VP of Merchandising, and Director of Sales and Operations.
  • November 2014 Chanel Bag Winner for achieving highest positive percent to plan.
  • July 2015 LA Buying Trip Winner for achieving highest positive percent to plan.
  • August 2015 Promoted to Area Manager
  • August 2015 Store of the Month winner for achieving highest positive percent to plan.
  • Q1 2015 Sales Shark Winner for achieving highest Dollar Per Customer.

Tip Top Tux

Assistant Store Manager
01.2011 - 01.2012

Job overview

  • Responsible for overseeing all aspects of the business including daily, weekly and monthly sales tracking, deposit logs, scheduling and customer relationship management.
  • Maintained customer satisfaction with personalized service focused on addressing customer needs and resolving concerns.
  • Worked directly with upper management including Regional Managers, VP of Sales and Owners to maintain optimum customer service while exceeding personal and store sales goals.
  • Attended large scale bridal shows to connect with potential customers and make follow up calls to potential leads.
  • Ranked 4th in the company for personal total sales year to date with a 65% increase to plan as a store.

David's Bridal

Wedding Consultant/Dress Specialist
01.2006 - 01.2011

Job overview

  • Manage 250+ bridal party and special event accounts as well as managing quarterly vendor events in the store to obtain permanent vendor partners for the company.
  • Display superior customer service by providing a personalized and tailored shopping experience while maintaining the selling and service vows of the company.
  • 2007 Platinum Club Award winner for displaying excellent customer service while exceeding $375,000 in annual sales.
  • 2008 Platinum Club Award winner for displaying excellent customer service while exceeding $375,000 in annual sales.
  • 2009 Circle of Excellence Award winner for displaying excellent customer service while exceeding $400,000 in annual sales.
  • 2010 Circle of Excellence Award winner for displaying excellent customer service while exceeding $400,000 in annual sales.

Education

Kansas State University
Manhattan, KS

Dual Degree from Nutrition and Kinesiology, Biology
2007

Riley County High School
Riley, KS

High School Diploma
2004

Skills

  • Teamwork
  • Leadership
  • Communication & Collaboration
  • Self-Motivated
  • Staff Training & Development
  • Employee Motivation
  • Adaptability
  • Problem Solving
  • Customer Service
  • Visual Merchandising
  • Work Ethic
  • Results Driven

Timeline

Department Manager, Interim Store Manager

H&M
10.2021 - Current

Store Manager/Assistant Buyer, Women's Clothing

Scout & Molly's Boutique
03.2017 - 07.2021

Store Manager, Area Manager

Runway Seven, Formally Apricot Lane Boutique
01.2013 - 01.2017

Assistant Store Manager

Tip Top Tux
01.2011 - 01.2012

Wedding Consultant/Dress Specialist

David's Bridal
01.2006 - 01.2011

Kansas State University

Dual Degree from Nutrition and Kinesiology, Biology

Riley County High School

High School Diploma

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Staci Foveaux