Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Franklin

Springfield,MO

Summary

Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

On-Site Property Manager

Sunset Estates Mobile Home Park
2021.04 - Current
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, and major repairs.
  • Collected money from residents monthly or weekly for rentals, utility bills or home purchases.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Home School Teacher

Self
2013.08 - 2022.06
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate student.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
  • Shifted between formal and informal methods of teaching to keep student engaged.
  • Created and developed lesson plans to meet students' academic needs.

Receptionist/Switchboard Operator

Lakeland Behavioral Health Center
2021.04 - 2021.09
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Accounting

University of Phoenix
Tempe, AZ

High School Diploma -

Excelsior Springs Job Corp Center
Excelsior Springs, MO
06.1996

Business Clerical

Excelsior Springs Job Corp Center
Excelsior Springs, MO
06.1996

Skills

  • Renewals Management
  • Safe Work Practices
  • Background Check Investigations
  • Operating Cost Tracking
  • Property Tours
  • Local and State Laws
  • Leasing and Sales
  • Collect Payments
  • Social Perception
  • Delinquent Accounts Monitoring
  • Multi-Family Property Management
  • Tenant Eligibility Determination
  • City and County Regulations
  • Maintenance and Supply Requests
  • Lease Renewals
  • Sales and Marketing
  • Security Deposit Refunds
  • Financial Records
  • Contractual Obligations
  • Knowledge of Building Codes
  • Coordinate Documents
  • Rent Pricing Optimization
  • Emergency Services
  • Federal Regulations
  • Accounting Operations
  • Grounds and Facility Inspection
  • Microsoft Office
  • Tenant Screening
  • Rent Collection
  • Manage Rentals
  • Screening Processes
  • Codes and Regulations
  • Tenant and Eviction Laws
  • Inspect Buildings
  • Unit Vacancies
  • Knowledge of State Name] Real Estate Laws
  • Monthly Fee and Payment Collection
  • Tenant Relations

Timeline

On-Site Property Manager

Sunset Estates Mobile Home Park
2021.04 - Current

Receptionist/Switchboard Operator

Lakeland Behavioral Health Center
2021.04 - 2021.09

Home School Teacher

Self
2013.08 - 2022.06

Accounting

University of Phoenix

High School Diploma -

Excelsior Springs Job Corp Center

Business Clerical

Excelsior Springs Job Corp Center
Staci Franklin