Staci Glover
Miami
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Screener
Terminal Security Solutions
02.2024 - Current
- Inspecting and verifying visitors, vendors, passengers and crew members’ identification credentials and documentation
- Demonstrating safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
- Screening passengers, baggage and other physical screening, as per the Facility Security Plan, in strict adherence with the certification training received.
- Creating a seamless workflow during the entire screening process, to ensure all guests and crew members are processed in a safe, courteous, and timely manner.
Call Center Customer Service Representative
Marriott
09.2020 - 03.2023
- Answering inbound calls from customers, answering questions or addressing any concerns they may have. Listening to customers needs or issues and providing helpful solutions to their problems.
Logistics Associate
Nordstrom
11.2017 - 10.2019
- Facilitate the shipping of products from one destination to another
- Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met
- Makes sure warehouse capacity is kept at optimal levels
Education
High school -
Coral Gables Senior High
Coral Gables, FL05.2012
Skills
- Physical security management
- Customer service expertise
- Effective telephone interaction
- Proficient typing skills
- Experienced in managing multi-line phone systems
- Inventory oversight
- Experienced in Microsoft software usage
- Strong verbal communication
- Service-oriented communication skills
Certification
- Class D Security
- TWIC Card
Timeline
Security Screener
Terminal Security Solutions
02.2024 - Current
Call Center Customer Service Representative
Marriott
09.2020 - 03.2023
Logistics Associate
Nordstrom
11.2017 - 10.2019
High school -
Coral Gables Senior High
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