Staci Hanson
Volin,SD
Summary
Adept at navigating complex customer needs, I leveraged HIPAA compliance and exceptional customer service at Prairie Center-Avera McKennan to enhance patient loyalty. My expertise in insurance verification and ability to maintain confidentiality underpin my proven track record of improving patient financial experiences. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Motivated Patient Account Representative offering 10+ years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
23
23
years of professional experience
Work History
Patient Account Representative
First National Bank of Omaha
12.2013 - 12.2023
- Negotiating with settlement companies on customer accounts via phone and email spreadsheets
- Collecting payments from customers via dialer system
- Finding payment solutions for customers with financial hardships
- Replying to customer questions via email
- Closing accounts per customer request
- Handling customer complaints and finding solutions
- Managed approximately 30+ incoming calls per day
Receptionist
Overweg Repair, LLC
09.2011 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Patient Services Representative
Prairie Center-Avera McKennan
02.2001 - 05.2011
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Scheduled tests, procedures, surgeries, etc per physician orders
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed approximately 30 incoming calls and faxes per day from other medical providers and patients
Education
High School Diploma -
Irene High School
Irene, SDAssociates Degree - Nursing
University of South Dakota
Vermillion, SD05.1996
Skills
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
- Assisting customers with financial difficulties and finding solutions to meet customer needs
- Collecting and applying payments to customer accounts
Timeline
Patient Account Representative
First National Bank of Omaha
12.2013 - 12.2023
Receptionist
Overweg Repair, LLC
09.2011 - 11.2013
Patient Services Representative
Prairie Center-Avera McKennan
02.2001 - 05.2011
High School Diploma -
Irene High School
Associates Degree - Nursing
University of South Dakota
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