Skilled in developing and executing operational strategies that foster positive client relationships and ensure safety. Proven ability to direct administrative services and monitor staff performance, enhancing organizational effectiveness through strategic policy implementation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Life Skills Trainer
Neuro-Restorative
Delran
10.2018 - Current
Foster positive relationships, ensure client safety, and support clients in self-administering medications.
Direct administrative and support services to clients and families.
Develop policies and programs to enhance professional development and support team growth.
Develop operating strategies, plans, and procedures.
Monitor performance of organizational members and partners.
Staffing Coordinator
Avant Rehabilitation Center
Trenton
06.2023 - 12.2023
Coordinated scheduling and assessed requirements for each shift to meet operational demands.
Managed staffing needs of facility weekly and monthly to ensure adequate coverage.
Executed recruitment from agency staff to fill available shifts and maintain workforce continuity.
Interview job applicants to obtain information on work history, training, education, or job skills.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Program Manager
Educate Attitude Commitment Trust (A.C.T.)
09.2014 - 04.2018
Established and oversaw administrative procedures to align with objectives set by boards of directors and senior management.
Directed activities of professional and technical staff and volunteers to ensure program alignment with organizational goals.
Assessed staff and volunteer performance to enhance resource allocation and program effectiveness.
Participated in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.
Greater Philadelphia area
Program Coordinator
Educational Testing Service
Ewing
03.2000 - 02.2015
Facilitated collaboration between key partners and College Board to enhance program effectiveness.
Contributed to the success of AP, SAT, and PSAT testing programs by assisting in logistics and participant communication.
Developed strategies for error free testing and met department service level agreements.
Coordinated communication plans and schedules to streamline information flow.
Communicated effectively with parents and students.
Supervised scoring process to ensure quality standards and adherence to protocols.
Education
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Clearwater, Florida
01-2020
Associate - Business Administration
Peirce College
Philadelphia, PA
01-2014
Bachelor of Arts - Business Administration, Communication
Thomas Edison State University
Trenton, NJ
03-2026
Skills
Program development
Student evaluation
Operational compliance
Group engagement
Community collaboration
Relationship building
Leader
Team builder
Motivational support
Results-oriented
Multi-tasker
Active listening
Professional Affiliation
National Association of African Americans in Human Resources, Advisor of Programs
Qualifications Highlights
Skilled multi-tasker, candidate results-oriented, effective facilitator, operational compliance, candidate assessment, and team encouragement.
Consummate leader, team builder and change agent able to forge key relationships and business partnerships, across industries and various levels within the organizational life cycle.
Certification
Dale Carnegie
Timeline
Staffing Coordinator
Avant Rehabilitation Center
06.2023 - 12.2023
Life Skills Trainer
Neuro-Restorative
10.2018 - Current
Program Manager
Educate Attitude Commitment Trust (A.C.T.)
09.2014 - 04.2018
Program Coordinator
Educational Testing Service
03.2000 - 02.2015
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Associate - Business Administration
Peirce College
Bachelor of Arts - Business Administration, Communication