Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Harrelson

Lott,Tx

Summary

Knowledgeable and NMLS licensed mortgage professional with 20 years experience in the industry. Skilled in coordinating with borrowers, lenders, title companies, and underwriting teams to facilitate timely and compliant closings. Detail-oriented with a deep knowledge of mortgage resolution, loan packages, and closing procedures. Adept at resolving last minute issues and delivering excellent customer service to support seamless loan process.

Overview

11
11
years of professional experience

Work History

Mortgage Loan Officer

Extraco Mortgage
05.2025 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed and implemented marketing campaigns to generate new business opportunities.

Mortgage Loan Officer

Kangaroo Home Lending
06.2024 - 11.2024
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Collaborated with underwriting teams to ensure smooth loan approval processes, minimizing delays and client dissatisfaction.
  • Monitored pipelines to track and log status of loans.
  • Assisted customers with completing loan applications and other paperwork.

Mortgage Loan Officer

Fairway Independent Mortgage
10.2022 - 06.2024
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Reviewed loan files and updated to match current standards.
  • Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
  • Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
  • Explained different types of loans pertaining to client situations.
  • Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
  • Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
  • Worked with underwriters to fix application problems and resolve issues.
  • Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.

Post Closing Auditor

Cornerstone Home Lending, Inc.
04.2016 - 08.2022
  • Completed post-closing quality control evaluations of originated mortgage loans.
  • Developed comprehensive knowledge of federal and state regulations governing mortgage lending, ensuring all audits were conducted in accordance with applicable guidelines.
  • Collaborated with loan officers and underwriters to address discrepancies in documentation, facilitating smooth resolution of outstanding issues.
  • Maintained accurate records of audit findings, providing valuable data to support process improvements and risk mitigation strategies.
  • Updated LOS platform with post-closing conditions and document status
  • Ensured timely completion of audits by effectively prioritizing tasks and managing time-sensitive projects.
  • Checked accuracy and completeness on buyer, seller Closing Disclosure and other transaction documents.

Mortgage Loan Processor

Cornerstone Home Lending, Inc.
04.2014 - 04.2016
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Communicated with originator and applicant concerning progress of loan file.
  • Analyzed borrower credit reports and income statements to verify accuracy.

Education

Basic Curriculum

Belton High School
Belton, TX
05-2003

Skills

  • Time management
  • Attention to detail
  • Problem-solving under pressure
  • Strong communication (verbal and written)
  • Loansoft, Encompass & Empower LOS
  • DU/LP
  • Microsoft Office Suite (word, excel, outlook)
  • DocuSign/eDisclosures
  • FHA Connection/VA Portal

Timeline

Mortgage Loan Officer

Extraco Mortgage
05.2025 - Current

Mortgage Loan Officer

Kangaroo Home Lending
06.2024 - 11.2024

Mortgage Loan Officer

Fairway Independent Mortgage
10.2022 - 06.2024

Post Closing Auditor

Cornerstone Home Lending, Inc.
04.2016 - 08.2022

Mortgage Loan Processor

Cornerstone Home Lending, Inc.
04.2014 - 04.2016

Basic Curriculum

Belton High School

Similar Profiles

CREATE PROFILE