Summary
Overview
Work History
Education
Skills
Sewing
Timeline
Generic

Staci Hawkins

Branson,MO

Summary

Accomplished Head of Production & Design at The Quilted Cow, I leveraged strong leadership abilities and expertise in production optimization to streamline operations, significantly enhancing operational excellence. Skilled in both labor relations and material sourcing, I drove continuous improvements, achieving a notable increase in customer satisfaction and cost reduction.

Overview

11
11
years of professional experience

Work History

Head of Production & Design

The Quilted Cow
05.2019 - 09.2024
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Managed internal operational standards and productivity targets.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Estimated labor requirements to support anticipated workload.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Managed staff hiring, training and supervision.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Coordinated project workflows for departments.
  • Oversaw loading and unloading of packages in warehouse.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Troubleshot equipment to reduce service calls and downtime.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Supervised ongoing daily production phases.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Cultivated professional working relationships with peers and supervisors.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Owner/operator

S&H Cleaning LLC
01.2017 - 02.2018
  • Trained and motivated employees to perform daily business functions.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maintained kitchen by washing pots, dishwashing, performing general cleaning duties and storing food and supplies.
  • Performed thorough cleaning tasks while spending majority of day walking, twisting, bending, pushing, and pulling.
  • Adhered to safety procedures for operating and cleaning kitchen tools and machinery to avoid injury.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Front Desk Receptionist

Spinnaker Resorts
04.2015 - 04.2017
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected cash payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Server

Ruby Tuesday
03.2014 - 07.2016
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Bartender

Ruby Tuesday
03.2014 - 07.2016
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Assisted with inventorying beverage stock and bar supplies.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

No Degree - Nursing

Ozarks Technical Community College
Springfield, MO

Skills

  • Labor Relations
  • Waste Reduction
  • Manufacturing operations
  • Material sourcing
  • Production Optimization
  • Standard Operating Procedures
  • Cost Control
  • Customer Satisfaction
  • Capacity Planning
  • Operational Excellence
  • Safety Management
  • Project Management
  • OSHA Compliance
  • Training Coordination
  • Quality Control
  • Team Development
  • Business Forecasting
  • Quality Assurance
  • Production Planning
  • Supply chain distribution
  • Staff Scheduling
  • Equipment monitoring
  • Strategic Planningc
  • Safety Monitoring
  • Health and safety
  • Maintenance Planning
  • Equipment Operation
  • Staff Management
  • Operations Managementh
  • Production Scheduling
  • Manufacturing
  • Performance Evaluation
  • Material handling expertise
  • Inventory Coordination
  • Strong leadership abilities
  • Quality assurance standards
  • Production Oversight
  • Training skills
  • Materials Management
  • Cost Reduction
  • Continuous improvements
  • OSHA Regulations
  • Workflow Optimization
  • Quality assurance training
  • Customer Support
  • Dedication to product quality
  • Cross-Functional Collaboration

Sewing

I sew quilts, table runners, table toppers and bags. I've never sewn clothing before, but I'm enthusiastic about learning. 

Timeline

Head of Production & Design

The Quilted Cow
05.2019 - 09.2024

Owner/operator

S&H Cleaning LLC
01.2017 - 02.2018

Front Desk Receptionist

Spinnaker Resorts
04.2015 - 04.2017

Server

Ruby Tuesday
03.2014 - 07.2016

Bartender

Ruby Tuesday
03.2014 - 07.2016

No Degree - Nursing

Ozarks Technical Community College

Similar Profiles

CREATE PROFILE
Staci Hawkins