STACI JOHNSON
Lawrenceville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Manager
Auburn Candle Company
2023.10 - 2023.11
- Oversee functions of store, making sure daily, weekly, monthly, and quarterly tasks are completed effectively
- Directly lead, manage, and engage with Scent Stylists, Keyholders, and all customers upon entering the store
- Effectively manage production of all wholesale orders as well as ensuring they are packaged correctly upon shipping out of the store
- Troubleshot any issue with printing and labeling operations
- Train any new Scent Stylists and Keyholders upon onboarding for new employment.
Community Manager/ Office Manager
Regus
2022.12 - 2023.02
- Positively and enthusiastically provide sales support and customer service to 120+ clients, including 80+ in office clients and 40+ virtual clients
- Troubleshoot any issue to ensure the office is a smooth-running operation
- Work closely with Community Associates to provide oversight and support when needed daily
- Manage all onboarding and long-term documents for new and existing clients
- Assist with hiring process and onboarding of new team members in the office.
Post-Production Manager
Brooklyn Candle Studio
2019.09 - 2022.07
- Provide oversight and management of the Post-Production Department
- Directly lead, manage, and engage with Post-Production Assistants and Team Members
- Provide performance feedback and bi-annual reviews
- Work closely with production managers to ensure smooth workflow, organization, and efficiency between departments
- Assist with creation and posting of new jobs, hiring processes, and onboarding of new department team members
- Collect, input, and report data for daily departmental output, inventory, and stock
- Create and implement QA procedures, SOP documents, and training protocols to ensure product meets quality standards.
Customer Service Agent
MAP Communications
2017.08 - 2019.04
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
Hostess
Wisteria
2015.06 - 2017.07
- Greeted and acknowledged guests by escorting them to assigned tables
- Engaged in excellent inter-staff and guest communication by providing adequate wait times, answering phone calls and fielding customer inquiries, and providing insight regarding possible delays
- Utilized platform to accept and organize guest reservations, and monitored take-out 'grab and go' section.
Hostess/Server
Brick Anchor Brew House
2016.02 - 2016.10
- Served as the first point of contact for guests by providing greetings, answering phones, creating reservations, and answering inquiries
- Provided management to staff in absence of supervisor and maintained adequate staffing and work flow
- Collaborated with other restaurant servers and kitchen/bar staff to provide high quality guest experience.
Hostess
Carpe Diem
2014.08 - 2015.06
- Greeted customers upon entry into establishment and serviced customers by providing information, menus, and answers to inquiries
- Optimized seating throughout establishment and escort them to assigned dining area to ensure smooth workflow.
Education
Bachelor of Arts - Interior Design
Harrington College of Design
Chicago, ILSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Performance Management
- Business Administration
- Team Development
- Work Planning and Prioritization
- MS Office
- Performance Tracking and Evaluation
Timeline
Manager
Auburn Candle Company
2023.10 - 2023.11
Community Manager/ Office Manager
Regus
2022.12 - 2023.02
Post-Production Manager
Brooklyn Candle Studio
2019.09 - 2022.07
Customer Service Agent
MAP Communications
2017.08 - 2019.04
Hostess/Server
Brick Anchor Brew House
2016.02 - 2016.10
Hostess
Wisteria
2015.06 - 2017.07
Hostess
Carpe Diem
2014.08 - 2015.06
Bachelor of Arts - Interior Design
Harrington College of Design
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