Staci Kraeer
Dayton,TX
Summary
Extremely dedicated, organized, and team-oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail-oriented, strong organizational skills with the ability to carry out tasks with minimal supervision.
Overview
20
20
years of professional experience
Work History
Business Development Representative / Outside Sales
Express Employment Professionals
Baytown, TX
01.2024 - Current
- Identify and research potential clients, develop and maintain client relationships, coordinate with sales teams to develop mutually beneficial proposals, negotiate contract terms with clients and communicate with stakeholders, monitor project teams to ensure contracts are executed as agreed, gather useful information from customer and competitor data, make and give presentations to prospective clients and internal executives, create and implement processes and policies to support the overall business, track, identify, and add qualified prospects to the sales pipeline, develop and manage strategic partnerships to grow business, track and report on the status of proposal components, conduct ongoing market research, work with the pricing department to create rate proposals, drive the end-to-end sales process, prepare and submit sales contracts, identify and establish contact with potential customers, schedule and perform product demonstrations with potential customers, develop and maintain relationships with existing customers, attend industry trade shows to identify potential sales leads and make meaningful contact with existing customers, follow industry trends to identify new opportunities for potential sales, recommend marketing strategies to target a specific region or demographic, generate and submit sales reports to management
Customer Service Representative
Sun Coast Resources, Inc.
Houston, TX
02.2023 - Current
- Providing introductory information to prospective and new customers, ensuring that consumers are satisfied with products or services by handling complaints and inquiries, following up with clients or customers by phone or email to check that they’re still satisfied with their purchases, letting patrons know about additional products or services that might benefit them, determining the quickest, most effective ways to answer a client’s or customer’s questions, escalating queries and concerns when necessary, troubleshooting common issues with products or services, working with a team of CSR and other departments to find appropriate solutions to problems
Inside Sales Administrator
Silver Eagle Distributors Houston, LLC
Houston, TX
06.2021 - 02.2023
- Process online, email, and phone sales, ensure order and invoice accuracy, perform basic customer service functions like answering questions or responding to inquiries, manage order delivery timeliness, compile sales reports and monitor sales efforts, become experts on company product and service offerings, invoice clients and process payments, update databases and customer records, communicate customer feedback
Route Settlement Clerk
Silver Eagle Distributors Houston, LLC
Pasadena, TX
09.2020 - 06.2021
- Matches driver deposit forms with the daily receipts, counts and verifies each driver’s checks, completes deposit tickets (check and total) for daily sales receipts, and sends one copy of each deposit ticket to the Accounting Manager, one with the deposit and one with the armored car company, files all load-out paperwork in the appropriate route folder, prepares sales recap and routing package and distributes accordingly, settles each employee’s route and charges the appropriate AR accounts, ensures each route is settled nightly and generates loads selected for register report to be faxed to Houston, balances PPG and cup/cooler receipts daily, performs file maintenance including opening new accounts and revising existing accounts, verifies that the Driver fills out the Daily Inspection Vehicle Report before handing the safe key, verifies that the cab and trailer are cleaned of all trash, verifies that all beer has been down-stacked and all pallets have been condensed, counts all beer and pallets on the truck and verifies that the quantities match what is on the driver's Truck printout, if the Sales Rep is short or over any beer or pallets make sure he knows the discrepancy and then correct the handheld, if the driver turns in any old, short, or broken beer, the Settlement Clerk must ensure the Sales Rep has the O.S
- B
- Form filled out correctly and completely and verifies that the beer being turned in matches what is documented on the O.S
- B.
Fire Watch/ Pipefitter Helper
WorleyParsons
Baytown, TX
03.2020 - 07.2020
- Patrol constantly to watch areas of work, have an understanding of safety procedures and how to implement them, maintain safety features such as fire extinguishers and alarms as stated in the safety permit, survey the workspace for any potential risks or leaks before, during, and after the workday, prepare to operate fire extinguishers, water hydrants, and hoses, remain vigilant on-site whenever employees are doing work, keep a record of any risks and solutions, contact and inform emergency personnel as soon as any issues arise, report and map any signs of smoke, clean and repair fire towers when necessary, make sure that all lookout equipment is operational, clean up any litter and other waste when spotted on the grounds, investigate small smoke trails, inform visitors of all fire safety policies, assisting pipefitters on the job, reviewing blueprints, developing and changing specifications, preparing and inspecting construction sites, installing pipes, cutting pipes to measurement, repairing, gathering, and greasing pipes, testing the functionality of pipes and hydraulics, repairing malfunctioning pipes, removing old pipes, measuring and cutting new pipes, removing debris and keeping the work area clean, cleaning pipe systems
Bartender
Omar's Bar
Port Lavaca, TX
01.2019 - 03.2020
- Mix and serve alcoholic and non-alcoholic beverages based on customer requests, following recipes, and using practical bartending skills like cocktail shakers or beer taps, customer service by greeting guests, taking orders, and helping ensure guests have a fun experience, managing the bar area by maintaining a safe and clean environment for guests and staff, stocking and preparing bar supplies, and washing glassware and utensils, verify customer age and identification, accept payment, balance cash receipts and register, assist with inventory
Firewatch/Holewatch
PCS Company
Port Lavaca, TX
08.2018 - 12.2019
- Patrol constantly to watch areas of work, have an understanding of safety procedures and how to implement them, maintain safety features such as fire extinguishers and alarms as stated in the safety permit, survey the workspace for any potential risks or leaks before, during, and after the workday, prepare to operate fire extinguishers, hydrants, and hoses, remain vigilant on-site whenever employees are doing work, keep a record of any risks and solutions, contact and inform emergency personnel as soon as any issues arise, report and map any signs of smoke, clean and repair fire towers when necessary, make sure that all lookout equipment is operational, clean up any litter and other waste when spotted on the grounds, investigate small smoke trails, inform visitors of all fire safety policies
Tasting Room Assistant Manager / Event Coordinator
Rusty Hook Winery
Long Mott, TX
04.2018 - 04.2019
- Educate customers about wines, provide exceptional customer service, sell wine products and promote wine club enrollments, perform pre-opening and closing tasks, maintaining a clean environment, restock shelves, organize deliveries, and assist with inventory checks, work effectively with associates, showing teamwork and independence, supervise associates, ensure adherence to responsibilities, and act as Manager on duty when needed, plan and execute events with the Tasting Room Manager, promote wine club memberships to clients, keep menus current, plan tasting flights, and prepare for private curated tastings
Cleaning Technician Manager
Country Girl Clean
San Antonio, TX
01.2010 - 04.2018
- Sweeping, mopping, vacuuming, dusting, and disinfecting surfaces, washing walls, performing routine maintenance, and making repairs, emptying trash bins, handling waste debris, and disposing of garbage, maintaining a supply of cleaning products and restocking toiletries, keeping written records of cleaning procedures, adhering to health and safety policies and regulations, human resources onboarding new hires, perform payroll duties and timekeeping of employee's hours worked, invoicing clients for services provided, planned employee schedules, established new business by following up on leads, and placing bids for new and potential clients, established contracts with new clients for services to be provided
Office Manager
Fleetpride
Victoria, TX
03.2007 - 12.2009
- Answering phones, directing calls to appropriate departments, entering all sales tickets, balancing tickets at the end of the day, entering employee's ticket, handling all Human Resources responsibilities, handling all AP/AR duties, making collection calls, counter sales, making bank deposits
Registration Clerk
Cuero Community Hospital
Cuero, TX
05.2004 - 03.2007
- Obtains patient’s insurance information and explains co-pay and deductibles, collects upfront amounts due from patients, processes registration information courteously and efficiently, distributes and explains hospital information, brochures, and forms, ensures patient signatures are obtained and correct on consent and insurance forms, supports hospital and department policies, department director, and hospital Administration, lends knowledge and assistance to other hospital departments, physician’s offices, and co-workers, works effectively with members of other departments and receives minimal complaints, communicates effectively and expresses ideas clearly, actively listens and always follows appropriate communication channels, provides direction and assistance to patients, family members, and co-workers courteously and positively, communicates professionally at all times, knows and adheres to hospital and departmental policies, adapts and cooperates with changes in assignments, procedures, and personnel, maintains skills on equipment necessary to complete required responsibilities, uses supplies and equipment properly and economically and reports necessary repairs promptly, reflects professionalism in performing duty and knowledge of procedures necessary to produce the desired effect, provides backup for the receptionist and radiology scheduler, utilizes Meditech to register patients at the facility, collect money, and view statistics as necessary, notifies supervisor/director of issues promptly, as assigned by the Patient Access Services Manager
Education
High school diploma -
Bloomington High School
Bloomington, TXSkills
- Dedicated
- Organized
- Team-oriented
- Customer service
- Communication
- Interpersonal skills
- Assisting
- Best practices
- Detail-oriented
- Strong organizational skills
Skillsummary
- Extremely dedicated, organized, and team-oriented.
- Outstanding customer service, communication, and interpersonal skills.
- Highly adept at assisting coworkers and customers utilizing best practices.
- Detail-oriented, strong organizational skills with the ability to carry out tasks with minimal supervision.
Timeline
Business Development Representative / Outside Sales
Express Employment Professionals
01.2024 - Current
Customer Service Representative
Sun Coast Resources, Inc.
02.2023 - Current
Inside Sales Administrator
Silver Eagle Distributors Houston, LLC
06.2021 - 02.2023
Route Settlement Clerk
Silver Eagle Distributors Houston, LLC
09.2020 - 06.2021
Fire Watch/ Pipefitter Helper
WorleyParsons
03.2020 - 07.2020
Bartender
Omar's Bar
01.2019 - 03.2020
Firewatch/Holewatch
PCS Company
08.2018 - 12.2019
Tasting Room Assistant Manager / Event Coordinator
Rusty Hook Winery
04.2018 - 04.2019
Cleaning Technician Manager
Country Girl Clean
01.2010 - 04.2018
Office Manager
Fleetpride
03.2007 - 12.2009
Registration Clerk
Cuero Community Hospital
05.2004 - 03.2007
High school diploma -
Bloomington High School
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