Staci Lei Mack
Sarasota
Summary
Professional with 23 + years in luxury retail management. Strong background in client development and relationship management for business growth. Expertise includes strategic planning, client engagement, and team leadership.
Overview
31
31
years of professional experience
Work History
Lead Client Development Manager
Saks Fifth Avenue
03.2008 - Current
- Lead CDM: Leaders Leading Leaders. Overseeing (1) Selling manager of new hires (+13 advisors) and (1) Beauty manager (+18 advisors). Including my own team of(12) top selling advisors.
- Selling & Service: Lead and developed by managing, coaching, engaged development to drive business sales for top style advisors in all selling areas including; Fifth Avenue Club, Jewelry, Shoes/handbags, RTW
- Creating a high performance selling culture by developing and coaching team to create long term client relationships
- Engaged in a business acumen plan for my team to ensure the sales plans are consistently met & exceeded for individual as well as department and Divisions
- Merchandising: Relations with all buyers & vendor partners to ensure the best driver for the business; key items, exclusives for department and replenishment needs
- Marketing: Promoted & engaged Outreach success for events inside and outside store including digital Salesfloor
- Acquiring new clientele & retaining the highest 3x frequency shop results in the region by showcasing special client events and experiences.
- Talent & Development: Onboard new hires; promote internal Brand Ambassadors; developing $Million dollar advisors focusing on strategy, relationships, productivity, loyalty and execution.
- Technology: Proficient on all Saks computer programs and head of the technology team for our Naples/Sarasota/Palm Beach Gardens stores in training and development.
- Drove and lead cosmetic department as sales manager throughout the launch of Cca and the new cosmetic initiative; setting and installing outreach guidelines for all cosmetic lines and drove the results in Key item focus drives and personal appearances
Assistant Design Manager
Gulfstream Homes, Inc
06.2001 - 03.2008
- Collaborate w/ all Clients for Design Consultation on home selection; including Flooring, Cabinets, Countertops, Paint, Electrical options, HVAC, Plumbing, Pavers, Pools, Roof selection, Insulation and other upgraded options
- Organize team training sessions regarding new construction options available; keeping Design Center up to date with new technologies
- Inform homeowner of innovative home health “Green” features
- Long-term commitment with each client; keeping in close communication with Field Supervisors and Homeowners throughout construction process; including extensive appointments for Color Selections, Options, Blueprint review, and many on site home walks through home
- Efficient knowledge of typing and computer skills; Word, Excel, Blueprints, DWF and CAD drawings
- Permitting process of new contracts; site plan review; County and City permit laws and staffing inspectors
- Model Sales and Reception contracts
Part-time Employee
Bath and Body Works Division
07.2000 - 03.2002
Store Manager
The Limited, Inc. (Express Division)
06.1994 - 06.2000
- Managed (4) Express stores throughout the district: (SM, Bradenton:, AM, Sarasota: AM, Port Charlotte and SM, Naples)
- (District Store Mgr
- Of the Month)
- Creating and Managing a great retail team of employees, maintaining a positive and enthusiastic work place; conveying daily goals and projects
- Set target projected Plans and % above LY; Average dollar sales and Units per transactions for upcoming season; achieving goals set
- Store Merchandising (on the floor, display windows and backroom) & organization and prep/follow-through for (EOG’s)Floor Sets
- Operations, Payroll and Low Shrink Control
- Created a returning client base; and treated every customer with a friendly greeting and helpful service throughout their Express visit
Education
Manatee Community College -
Manatee Community College
Bradenton, FL01.1996
High School/College -
Bayshore High School
Bradenton, FL01.1993
Skills
- Relationship development, Inclusion and Empowerment
- Execution, Data-Driven Expertise, Productivity, Ownership
- Effective Multitasking
- Strategy by Innovation Vision and Risk Taking
- Creating and executing a High Performance Selling Culture
- Luxury Client Events and Experiences
- Teaching, Leading internal advisors and managers in growth promotions
- Proficiency with Microsoft Office, Word, Excel, Outlook, Google, Power Point, Sales Force, Workday, Client tracking systems and Point of Sales system
Timeline
Lead Client Development Manager
Saks Fifth Avenue
03.2008 - Current
Assistant Design Manager
Gulfstream Homes, Inc
06.2001 - 03.2008
Part-time Employee
Bath and Body Works Division
07.2000 - 03.2002
Store Manager
The Limited, Inc. (Express Division)
06.1994 - 06.2000
High School/College -
Bayshore High School
Manatee Community College -
Manatee Community College
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