Staci Lewis
Aurora,Co.
Summary
My career objective is to obtain employment with a company in which I can display hard work, reliability, and a friendly attitude while gaining a sense of job security.
Overview
10
10
years of professional experience
Work History
Business Support Analyst III
Kaiser Permanente
02.2020 - Current
- Duties include knowledge of mapping multiple groups in order to be able to process their eligibility files
- Knowing different types of file layouts from 1000 byte to Hewitt
- Knowledge of collaboration software such as MS Teams, Sharepoint, Power point, Excel, etc
- Experience with working in a matrixed organization.
- Identify process inefficiencies through gap analysis
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided technical support for troubleshooting analytics and reporting issues.
Business Support Analyst I
Kaiser Permanente
02.2018 - 02.2020
- Duties as a business support analyst are to process the service forms that are created for all businesses who report their eligibility electronically
- We run the files within 3 days and forward to the account representative to process any errors that might kick out on the files
- I work KANA emails, as well as process time sensitive groups that have a shorter turnaround time than the 3 days
- SME work as a trainer for the department, as well as learned BSA 2 workflow in order to help process work
- BOT system knowledge, MAG files
Account Administrative Representative
09.2013 - 02.2018
- Duties as an account representative are to enroll small business employees/groups via fax, email, online, electronic files for medical benefits
- I am responsible to manually reconcile accounts once payment is received as well as adjust any discrepancies regarding billing and payments posted
- Communicate effectively with the businesses that I handle so that each month there are no discrepancies or problems with eligibility for their employees enrolling in benefits.
Education
Associate of Arts - General Studies
Community College of Denver
Denver, CO2001
Skills
- Microsoft Excel
- Microsoft Office
- 45wpm Excellent customer service skills, attention to detail, organization, written and verbal communication and general office skills
- Medical Terminology, KANA Email communication
- MAG files, BOT system knowledge, healthcare experience
- Data and Analytics
- Project Management
- Data Entry 5000 kpsh
Timeline
Business Support Analyst III
Kaiser Permanente
02.2020 - Current
Business Support Analyst I
Kaiser Permanente
02.2018 - 02.2020
Account Administrative Representative
09.2013 - 02.2018
Associate of Arts - General Studies
Community College of Denver
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