Staci Magsam
Buffalo,MN
Summary
A seasoned leader in retail management, I excelled at company sales goals by enhancing customer satisfaction and team performance. My expertise in sales coaching and problem-solving led to a top 10% national sales ranking. Skilled in both customer relations and cash management, I consistently drive growth and operational excellence.
Overview
29
29
years of professional experience
Work History
Store Manager
Becker Furniture
06.2019 - 10.2024
- Managed inventory control, cash control, scheduling and store opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in sales.
Sales Manager
HOM Furniture
11.2016 - 06.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Store Manager
Super America
05.2009 - 11.2016
- Managed daily operations of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Manager
Wickes Furniture
11.2006 - 08.2007
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for sales staff, fostering professional development and career growth.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Sales Associate
Schneiderman's Furniture
01.2006 - 08.2006
- Maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate furniture based on their needs and using persuasive selling tactics
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Manager
Coach
01.2005 - 01.2006
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Store Manager
Levitz Furniture
01.2001 - 01.2005
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Membership Director
Northwest Athletic Club
01.2000 - 01.2001
- Streamlined membership application process, resulting in higher conversion rates from prospective to actual members.
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Continuously refined internal communication processes to ensure that all staff members are well-informed about organizational policies, procedures and member-related updates.
- Evaluated program offerings regularly for relevance and value addition to members'' needs and interests.
Store Manager
Victoria Secret
01.1997 - 01.2000
- Managed daily operations, inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Led my team to the top 10% of the country in sales
Sales Manager
Nine West
01.1996 - 01.1997
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Generals
St. Cloud State University
St. Cloud, MNSkills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Merchandising
- Cash Management
- Shift Scheduling
- Recruitment and hiring
- POS Systems
- Goals and performance
- Sales Analysis
- Performance Reviews
- Sales Coaching
- Leading Staff Meetings
Timeline
Store Manager
Becker Furniture
06.2019 - 10.2024
Sales Manager
HOM Furniture
11.2016 - 06.2019
Store Manager
Super America
05.2009 - 11.2016
Sales Manager
Wickes Furniture
11.2006 - 08.2007
Sales Associate
Schneiderman's Furniture
01.2006 - 08.2006
Sales Manager
Coach
01.2005 - 01.2006
Store Manager
Levitz Furniture
01.2001 - 01.2005
Membership Director
Northwest Athletic Club
01.2000 - 01.2001
Store Manager
Victoria Secret
01.1997 - 01.2000
Sales Manager
Nine West
01.1996 - 01.1997
Generals
St. Cloud State University
Similar Profiles
Tony NystenTony Nysten
NA at BECKER FURNITURENA at BECKER FURNITURE
Thanapong KhamphoThanapong Khampho
Warehouse Lead at Becker Furniture WorldWarehouse Lead at Becker Furniture World
Lance FoxLance Fox
Educator at Becker Public SchoolsEducator at Becker Public Schools
Demetrius AtchisonDemetrius Atchison
Project Manager at Servpro of Wright CountyProject Manager at Servpro of Wright County
Lauri AhoLauri Aho
Insurance Agency Owner at Pre-Planning Services Inc.Insurance Agency Owner at Pre-Planning Services Inc.