Staci Martin
Portland,OR
Summary
Dynamic Retail Operations Manager with proven success at Tumalo Management Group, enhancing sales through strategic merchandising and optimizing inventory control. Skilled in team leadership and staff training, I fostered a positive work environment that improved employee retention and customer engagement, while ensuring compliance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Retail Operations Manager (Cannabis)
Tumalo Management Group
02.2018 - Current
- Oversaw day-to-day retail operations to ensure seamless store functionality and enhanced customer satisfaction.
- Improved sales performance by implementing effective merchandising strategies and monitoring inventory levels.
- Analyzed operational processes for identifying inefficiencies and optimizing workflows.
- Developed training programs for employees to strengthen skills and improve service delivery.
- Directed store staff to maintain organized, visually appealing product displays for driving customer engagement.
- Coordinated scheduling of team members to align with peak operational hours, ensuring adequate coverage.
- Streamlined inventory management processes for minimizing stock discrepancies and improving accuracy.
- Conducted performance evaluations for employees, fostering professional development and growth.
- Enhanced marketing initiatives by collaborating with regional teams to execute store-specific campaigns.
- Boosted staff retention by cultivating a positive work environment and recognizing employee achievements.
- Supported new store openings by coordinating logistics and establishing operational protocols.
- Strengthened vendor relationships by managing contracts and ensuring timely delivery of merchandise.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Enhanced team productivity with clear communication of goals, expectations, and performance feedback.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained OLCC compliance within all stores
- Directed training and performance monitoring for 30+ staff members.
- Reported issues to higher management with great detail.
Store Manager
Parlour Cannabis Shoppe
02.2018 - 09.2021
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Created SOP's for Budtender & Shift-leads
- Supervised guests at front counter, answering questions regarding products.
- Maintaining Compliance
Education
Skills
- Retail management
- Operations oversight
- Team leadership
- Inventory control
- Staff Scheduling
- Customer Engagement
- Vendor Relations
- Payroll
- Staff Training
- Store Audits
- Sales Strategies
- Merchandising
- Customer retention
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Retail Operations Manager (Cannabis)
Tumalo Management Group
02.2018 - Current
Store Manager
Parlour Cannabis Shoppe
02.2018 - 09.2021
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