Staci Mayo
Blountstown,FL
Summary
I am an analytical professional when it comes to thinking with technical knowledge and critical thinking skills to thrive in data-driven environments. I tackle challenges with positivity and drive to overcome. W
I work great alone or with others and consistently exceed expectations. My previous jobs may not reflect such skills, but I managed each job and was always left to revamp, restore, and get the store thriving again. It wasn't easy,but no matter the situation I run towards the problem at hand and delegate team members to fix the task at hand quickly and efficiently. If I see a problem I can fix myself, I will also fix it myself. Even when you are in a supervisor or manager position it is still important to work just as hard as your team members, and usually they appreciate that and mirror your hard work. I also despise laziness. I love showing up to work with a smile on my face and with the goal of fixing any problem I run into that day head on and to the customer's satisfaction. I am also dependable with a great track record of the many diverse fields I have worked in. If you pay attention to advice given by your teacher, pay attention to every detail, and keep a proactive mindset anything is possible.
Overview
8
8
years of professional experience
Work History
Team Leader, Sales Operations, Warehouse Project M
Tractor Supply Company
Blountstown, FL
04.2022 - 12.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Optimized warehouse organization to keep business streamlined, stress free, and easy to find products
- My role as team leader kept me on the floor providing cashiers any assistance needed while also helping customers
Banker
Centennial Bank
Blountstown, FL
03.2021 - 09.2022
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Analyzed customer's financial information to determine the best banking products for them.
- Helped customers understand and use mobile applications along with online banking.
- Kept morale up in the bank between workers to ensure a professional yet fun environment.
- Assisted customers by answering banking questions and recommending solutions.
- Answered phone calls and assisted customers with all needs,making sure to keep the customer satisfied ALWAYS.
Manager
SUBWAY®Restaurants
Blountstown, FL
01.2016 - 12.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Worked hard alongside my workers to keep morale up and remind them this was a team job with team players needed.
- Opening and closing was entrusted to me because it was determined I was trustworthy enough to hold a key to the store.
- Trained employees on additional job positions to maintain coverage of roles.
- Determined schedules and worked for those who weren't able to make it due to sickness or people who did not value their job enough to come at their scheduled time.
- Offloaded all groceries into the freezer and all dry ingredients safely in the dry warehouse where cleaning,safety, and proper storage of food was of utmost importance.
Education
High School Diploma -
Blountstown High School
Blountstown, FL01-2013
High School Diploma -
Blountstown High School
Blountstown, FL01-2013
Skills
- Team Supervision
- Mentoring
- Technical Support
- Cash Handling
- Work Planning
- Overtime Management
- Client Service
- Coaching
- Documentation And Reporting
- Quality Improvement
- Shift Scheduling
- Conflict Resolution
- Evaluating Employee Work
- Staff Training
- Performance Evaluations
- People Management
- Problem-Solving
- Teamwork and Collaboration
- Key Performance Indicators
- Safety
- Complex Problem-Solving
- Client Support
- Leadership
- Overseeing Daily Activities
- Safety processes and procedures
- Call Center Operations
- Team Check-Ins
- Sales expertise
- Issue Resolution
- Analytical Thinking
- Work Planning and Prioritization
- Attention to Detail
- Performance Improvement
- Team motivation
- Goal Setting
- Coaching and Mentoring
- Onboarding and Orientation
- Giving Constructive Feedback
- Flexible and Adaptable
- Computer Skills
- Training & Development
- Research
- Task Prioritization
- Planning
- Clerical Support
- Active Listening
- Problem Resolution
- Troubleshooting
- Multitasking
- Cultural Awareness
- Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Appointment Scheduling
- Materials Transport
- Order Processing
- Delivery Scheduling
- In-store support
- Service Upselling
- Conflict Mediation
- Customer Service
- Problem-solving abilities
- Spreadsheets
- Product Education
- Order Fulfillment
- Courteous demeanor
- Follow-up skills
- Document Control
- Adaptive team player
- Medical terminology knowledge
- Product Sales
- Client Relations
- Grammar
- Critical Thinking
- Account Management
- Typing proficiency
- Professional telephone demeanor
- Quality Control
- Microsoft PowerPoint
- Credit card payment processing
- Report Preparation
- Coordination
- Promotional support
- Multi-Task Management
- Receiving support
- Dispute Resolution
- High-energy attitude
- Customer consulting
- Complaint Handling
- Quality Assurance Controls
- System implementation
- Documentation
- Prioritization
- Call triaging
- Retail sales customer service
- Shipping and receiving understanding
- Team Development
- Filing and data archiving
- Document Preparation
- Collecting information
- Error identification
- Data accuracy
- File Management
- Verifying data accuracy
- Data Security
- Word Processing
- Maintains confidentiality
- Professional and mature
- Proofreading
- Meticulous attention to detail
- Advanced clerical knowledge
- Document processing
- Understands grammar
- Mail handling
- Document Scanning
- Critical thinker
- Typing manuscripts
- Insurance processing
- Resourceful
- Multi-line phone proficiency
- Report Development
- Expense Reporting
- Spreadsheet Management
- Medical Terminology
- Work Prioritization
- Information Security
- Customer Service-Oriented
- Quality Assurance
- Medical Billing
- Data Integrity
- Database Maintenance
- Physician billing
- Software troubleshooting
- Excellent communication skills
- Strong Problem Solver
- Credit checks
- Compensation and benefits
- OSHA Compliance
- Risk Management
- PC proficient
- Workflow Planning
- Document retrieval
- Data retrieval systems
- Payroll and budgeting
- Administrative operations
- administer training modules
- Multi-line telephone system operation
- Data Management
- NexGen medical billing
- Mail Management
- Scheduling and calendar management
- Pleasant demeanor
- Basic Life Support
- Vital signs monitoring
- Toileting assistance
- Compassion and Empathy
- Compassionate communication
- Patient Care
- Feeding Assistance
- Maintaining confidentiality
- Condition Monitoring
- Patient-focused care
- Monitoring fluids
- Collecting specimens
- Care plan implementation
- Direct Patient Care
- Infection control procedures
- Mobility Assistance
- Electronic Charting
- Patient Lifting
- Assisting with personal grooming
- Tracheostomy Care
- Performing patient intakes
- Specimen Collection
- Patient Assessments
- Valid [State] driver's license
- Reliable transportation
- Preparing meals
- Collecting vital signs
- Ambulation Assistance
- Activity Planning
- Inpatient Care
- Quick problem solver
- Pediatric Care
- Activity Coordination
- Able to lift [Number] pounds
- Family support and assistance
- Understands mobility assistance needs
- General housekeeping ability
- Range of motion exercises
- Patient Management
- Case Management
- Bedside manner
- Medical Records Management
- Calm and level-headed under duress
- Wound care specialist
- Outpatient Care
- Helping with medication
- HIPAA Compliance
- Forklift Operation
- Ability to read, follow, and understand written and oral instructions
- Data transcription
- Data Processing
- Data Entry
- Task coordination
- Data screening
- Bookkeeping
- Information Storage
- Safety Regulations
- Project Management
- Administrative Support
- Database Management
- Invoice Processing
- Office Administration
- Customer Relationship Management
- Report Analysis
- Calendar Management
- Report Writing
- Meeting planning
- Proposal Writing
- Check processing
- Workflow Optimization
- Memo preparation
- Travel Coordination
- Minute Taking
- Digital Archiving
- Filing
- Meeting Arrangements
- Writing reports
- Social Media and Promotions
- Internet Research
- Conference planning
- Product branding
- Dedicated Team Player
- Professional and polished presentation
Timeline
Team Leader, Sales Operations, Warehouse Project M
Tractor Supply Company
04.2022 - 12.2023
Banker
Centennial Bank
03.2021 - 09.2022
Manager
SUBWAY®Restaurants
01.2016 - 12.2020
High School Diploma -
Blountstown High School
High School Diploma -
Blountstown High School
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