STACI MCINTYRE
Medford
Summary
- Authorizations Coordinator with proven expertise in insurance verification and patient coordination. Enhanced workflow efficiency and trained staff while ensuring compliance with healthcare regulations. Skilled in problem resolution and data management, leading to improved authorization processes and increased patient satisfaction. Experienced in managing communication across platforms, drafting and organizing correspondence to optimize efficiency.
- Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
- Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Authorizations Coordinator
Southern Oregon Orthopedics
Medford
06.2024 - 11.2025
- Managed patient authorization requests for orthopedic procedures and services.
- Communicated with insurance providers to verify coverage and eligibility.
- Coordinated with healthcare staff to gather necessary documentation for approvals.
- Reviewed patient records to ensure compliance with insurance requirements.
- Maintained accurate records of authorization status and updates in systems.
- Assisted patients in understanding their insurance benefits and authorization processes.
- Trained new staff on the authorization workflow and system usage.
- Collaborated with medical billing team to resolve authorization-related issues.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Reviewed and approved authorization requests according to established criteria.
- Maintained accurate records of all authorizations in the system.
- Implemented strategies to improve the efficiency of the authorization process.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Coordinated communication between departments regarding authorization procedures.
- Researched information as necessary to resolve customer inquiries or issues with authorizations.
- Identified discrepancies in authorization requests, reported them to management, and took corrective action as needed.
- Created detailed documentation of processes related to authorizing services and products.
- Analyzed data from various sources to ensure accuracy of authorizations.
- Assessed customer needs by reviewing past authorizations and making recommendations based on those reviews.
- Evaluated current policies and procedures related to authorizing services or products, making changes where appropriate.
- Collaborated with other departments within the organization to ensure timely completion of authorizations.
- Monitored compliance with regulations concerning authorization processes.
- Provided guidance and direction on how to complete authorization forms correctly.
- Developed training materials for new Authorization Coordinators and staff members.
- Transcribed verbal information into written documents with accuracy.
- Composed letters and electronic correspondence for professionals and management team.
- Explained daily processes and procedures to new hires, promoting better understanding of job tasks.
- Reviewed written correspondence, correcting grammatical and spelling errors.
Scheduling Coordinator
Asante Medical Group
Medford
01.2021 - 06.2024
- Developed effective scheduling processes to achieve production objectives.
- Provided reminder calls to clients prior to scheduled visits.
- Copied and faxed important information for patient and client records.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
- Outlined production commitments and product timetables using sales forecast information and consumer trends.
- CHAA certified: Certified Healthcare Access Associate
- Coordinated appointment schedules for multiple healthcare providers and departments.
- Managed patient intake processes to ensure efficient service delivery.
- Utilized electronic scheduling systems to optimize appointment availability.
- Communicated with patients to confirm appointments and address inquiries.
- Collaborated with medical staff to resolve scheduling conflicts promptly.
- Trained new staff on scheduling protocols and software usage.
- Maintained accurate patient records in compliance with privacy regulations.
- Assisted in developing strategies to enhance scheduling efficiency across departments.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Linehaul Service Manager
Reddaway Trucking
Central Point
04.2021 - 09.2023
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Maintained and verified records of time, materials, expenditures and crew activities.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Planned work assignments and equipment allocations to meet established metrics.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Operated machines and equipment to complete work assignments or to assist workers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed daily operations of service department at a leading transportation company.
- Supervised staff to ensure efficient handling of customer service inquiries.
- Coordinated maintenance schedules for fleet vehicles to maximize uptime.
- Implemented safety protocols for staff and equipment in service areas.
- Trained new employees on company policies and operational procedures.
- Communicated with drivers to resolve service-related issues promptly.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Front Office Associate / Center
Diagnostic Imaging Inc
Renton
03.2017 - 07.2018
- Check in, check out, schedule appointments, order entry, process referrals, insurance verifications, collect and post co-pays, train new employees, change patients for MR techs, various other duties as assigned
- Greeted customers upon entry to facility to promote positive relations.
- Answered multi-line phone systems and relayed correspondence to appropriate parties.
- Handled cash transactions, verified credit cards and processed vouchers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained clean, organized and welcoming reception area by straightening reading materials and wiping counters.
- Promoted office safety and security by confirming guests and maintaining visitor log book.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Greeted and assisted patients upon arrival for imaging appointments.
- Managed appointment scheduling using electronic health record systems.
- Collected and verified patient information and insurance details efficiently.
- Coordinated with radiologists to ensure timely imaging services delivery.
- Maintained front office organization and cleanliness for a welcoming environment.
- Handled patient inquiries and provided information about imaging procedures.
- Processed patient payments and managed billing inquiries accurately.
- Collaborated with team members to improve front office workflows continuously.
- Assisted guests with check-in, check-out, and room reservations.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Handled cash payments for guest transactions accurately and efficiently.
- Verified identification documents from guests before issuing keys or access cards.
- Trained new hires on proper use of computer systems and other front office equipment.
- Maintained an organized front office area by restocking supplies as needed.
- Greeted customers upon arrival and provided them with outstanding customer service.
- Processed credit card payments using point of sale systems.
Operations Manager
Fedex Ground
Kent
12.2014 - 03.2017
- Unload trailers, load trailers, switcher certified, train and develop employees, monitor employee performance and attendance, hold new hire orientations, interview potential new hires, approve employee time off and time cards, hold daily safety meetings
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collaborated with team leaders on quality audits.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Conducted employee observations and documented findings.
- Oversaw daily operations to ensure efficient package processing and delivery.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Implemented safety protocols to maintain compliance with industry standards.
- Coordinated training programs for new employees on operational procedures.
- Monitored inventory levels to ensure adequate supply for daily operations.
- Facilitated communication between departments to enhance workflow coordination.
- Conducted performance evaluations to support employee development initiatives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Medical Receptionist
AFC Doctors Express
Kent
07.2014 - 12.2015
- Open and close clinic, check in, check out, schedule appointments, insurance verification, collect and post co-pays, patient follow up calls, room patients, assist with Department of transportation Urine Drug Screens, train new employees, various other duties as assigned
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communication between medical staff and patients effectively.
- Maintained organized patient records for easy access and retrieval.
- Handled incoming calls and responded to patient inquiries promptly.
- Ensured compliance with health regulations and data privacy standards.
- Trained new reception staff on office procedures and systems.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Receptionist
Valley Immediate Care
Medford
07.2013 - 07.2014
- Open and close clinic, check in and check out, schedule appointments, insurance verificattions, collect and post co-pays, patient follow up calls, train new employees, various other duties as assigned
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries.
- Coordinated communication between medical staff and patients effectively.
- Maintained organized patient records for easy access and retrieval.
- Handled incoming calls and responded to patient inquiries promptly.
- Ensured compliance with health regulations and data privacy standards.
- Trained new reception staff on office procedures and systems.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed referrals for specialist care when requested by physicians or patients.
Education
Associate of Arts - Pharmacy Technician
Central Oregon Community College
OR06-2009
Associate of Applied Science - Business Management and Supervision
Linn Benton Community College, Sweet Home High School
Albany, OR09-2000
High School Diploma -
Sweet Home High School
Sweet Home, OR06.1994
Skills
- Customer service
- Problem resolution
- Data management
- Team management
- Teambuilding
- Flexible schedule
- PPE use
- Organization
- Critical thinking
- Communication
- First Aid/CPR
- Training & development
- Conflict resolution
- Microsoft Office
- Friendly, positive attitude
- Active listening
- Troubleshooting
- Supervision & leadership
- Authorization management
- Patient coordination
- Microsoft Excel
- Scheduling optimization
- Regulatory compliance
- Team training
- Workflow improvement
- Data analysis
- Healthcare regulations
- Process improvement strategies
- Patient confidentiality compliance
- Strong communication skills
- Medical terminology proficiency
- Insurance verification expertise
- Effective time management
- Prior authorization
- Professionalism and ethics
- Reliability
- Data entry
- Interpersonal communication
- Email management
- Document preparation
- Task prioritization
- Confidentiality maintenance
- Correspondence drafting
- Time management
- Proofreading
- Problem-solving abilities
- Teamwork and collaboration
- Excellent communication
- Written communication
- Professionalism
- Telephone etiquette
- Records maintenance
- Effective communication
- Self motivation
- Document control
- Managing deadlines
- Professional demeanor
- Accuracy and precision
- Multitasking Abilities
- Organizational ability
- Attention to detail
- Correspondence Handling
- Multitasking capacity
- Clerical support
- Correspondence development
- Staff training
- Employee development
- Operations management
- Staff discipline
- Training and mentoring
- Priority management
- Performance management
- Safety protocols
- Insurance verification
Certification
CHAA (Certified Healthcare Advocate Associate)
References
References available upon request.
Timeline
Authorizations Coordinator
Southern Oregon Orthopedics
06.2024 - 11.2025
Linehaul Service Manager
Reddaway Trucking
04.2021 - 09.2023
Scheduling Coordinator
Asante Medical Group
01.2021 - 06.2024
Front Office Associate / Center
Diagnostic Imaging Inc
03.2017 - 07.2018
Operations Manager
Fedex Ground
12.2014 - 03.2017
Medical Receptionist
AFC Doctors Express
07.2014 - 12.2015
Medical Receptionist
Valley Immediate Care
07.2013 - 07.2014
Associate of Arts - Pharmacy Technician
Central Oregon Community College
Associate of Applied Science - Business Management and Supervision
Linn Benton Community College, Sweet Home High School
High School Diploma -
Sweet Home High School