Summary

Overview

Work History

Education

Skills

Languages

Job Title

Timeline

Staci McIntyre

Medford

Summary

Detail-oriented Scheduling Coordinator with expertise in optimizing workflows and enhancing service delivery. Skilled in managing complex tasks with multiple stakeholders while ensuring compliance with healthcare regulations. Strong communicator with a proactive approach to production scheduling and administrative tasks. Experienced in production and materials management, effectively completing projects within established timeframes.

Overview

years of professional experience

Work History

Scheduling Coordinator / Patient Financial Advocate and Authorizations Coordinator

Asante Rogue Regional Medical Center

Medford

01.2021 - 06.2024

Coordinated multi-department patient schedules to optimize resource usage and minimize delays in patient care.
Implemented electronic health record scheduling modules to enhance appointment tracking accuracy.
Collaborated with providers to communicate schedule changes, enhancing care coordination and patient experience.
Streamlined appointment workflows, reducing patient wait times and enhancing service delivery.
Trained new staff on scheduling procedures and software for consistent workflow adoption.
Analyzed scheduling patterns to recommend capacity adjustments, improving patient throughput and service availability.
Prioritized urgent requests to ensure timely service delivery.
Coordinated authorization requests for healthcare services and procedures.
Processed and tracked authorization documents using electronic health record systems.

Linchaul Service Manager

Reddaway Freight

Central Point

04.2021 - 09.2023

Led service operations to standardize processes and achieve measurable service improvements.
Developed and implemented staff training programs to enhance service delivery.
Analyzed service metrics to identify performance gaps and enhance operational efficiencies.
Mentored junior staff, fostering professional growth and enhancing team performance.
Established client relationships that improved customer retention and encouraged repeat business.
Resolved customer complaints promptly, restoring service quality and building client trust.
Recruited, trained, and supervised service staff to meet operational targets.

Senior Scheduling Coordinator

Desert Radiology

Las Vegas

01.2019 - 01.2021

Developed formal scheduling procedures that enhanced operational efficiency and minimized errors.
Coordinated complex schedules across multiple departments to optimize resource utilization and ensure workflow continuity.
Collaborated with radiologists and medical staff to streamline service delivery timelines.
Analyzed scheduling data to identify trends and recommend adjustments for improved allocation decisions.
Collaborated with cross-functional teams to resolve conflicts and guarantee on-time project delivery.
Implemented process improvements that resulted in measurable time savings and increased productivity.
Cultivated stakeholder relationships to resolve issues quickly and improve scheduling responsiveness.
Mentored junior coordinators on best practices, bolstering team performance and consistency.
Trained staff on contingency scheduling strategies to enhance teams' ability to manage cancellations.

Front Office Associate

Center For Dogs Imaging

Renton

03.2017 - 07.2018

Streamlined front desk operations, improving patient check-in and check-out processes.
Delivered exceptional customer service by promptly addressing patient inquiries and complaints.
Coordinated appointment scheduling for multiple clinicians, minimizing conflicts and maintaining calendar accuracy.
Trained new front office staff on protocols and guest interaction standards for consistent service delivery.
Liaised with radiology staff and patients to clarify exam requirements, minimizing rebookings.
Reviewed insurance authorizations and intake documentation for completeness, maintaining accurate patient records.

Operations Manager

FedEx:Ground

Kent

12.2014 - 07.2018

Led cross-functional teams to implement process changes, boosting productivity and lowering operating costs.
Streamlined operational workflows across departments, enhancing throughput and reducing cycle times.
Analyzed performance metrics to identify operational gaps and inform efficiency decisions.
Collaborated with senior leadership to align operations strategy with organizational objectives and growth targets.
Supervised operations staff to ensure compliance with company policies and maintain operational standards.
Developed staff training programs to enhance competency and drive continuous performance improvement.
Facilitated team meetings to align goals and clarify expectations.
Conducted performance reviews and created development plans to address skill gaps and enhance results.

Lead Medical Front Desk Receptionist

AFC Urgent Care

Kent

07.2014 - 12.2015

Managed front desk patient check-in for high-volume urgent care clinic, streamlining intake flow and ensuring consistent wait times.
Verified patient insurance coverage, coordinating benefits to minimize claim denials and billing delays.
Processed referrals and authorizations for timely specialist appointments and continuity of care.
Assisted clinical staff with patient rooming, supporting efficient throughput and accurate collection of vital signs.
Opened and closed clinic, overseeing cash reconciliation, supply readiness, and ensuring regulatory compliance during shift turnover.
Balanced daily deposit batches and reconciled transactions to ensure accurate financial records and reduce errors.
Standardized documentation steps for new patient intake, improving record completeness and supporting compliance.

Associate Clinical Administrative Coordinator

Southwest Medical Associates

Las Vegas

01.2008 - 07.2014

Streamlined front desk check-in operations for accurate patient intake and improved appointment flow.
Managed daily clinic opening and closing procedures to maintain operational readiness and security protocols.
Verified patient insurance coverage and eligibility to support billing accuracy and reduce claim issues.
Obtained authorizations for surgeries and in-office procedures, preventing claim denials and scheduling delays.
Reconciled daily billing batches, ensuring accuracy and minimizing claim submission errors for efficient payment processing.
Generated provider productivity tracking reports to assess performance and support informed scheduling decisions.
Coached new administrative staff on EMR navigation and clinic protocols, improving onboarding speed and effectiveness during high-volume periods.

Education

Certified Healthcare Advocate Associate -

NAHAM

Online

01-2022

No Degree - Pharmacy Technician

Central Oregon Community College

Bend, OR

01.2008

Associate of Applied Science - Business Management

Lim-Benton Community College

Albany, OR

06-1998

High School Diploma -

Sweet Home High School

Sweet Home, OR

06-1994