Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Staci Palmer

Holbrook
Staci Palmer

Summary


Professional with significant expertise in banking industry, prepared to drive operational excellence and customer satisfaction. Known for strong leadership, fostering collaborative team environments, and adapting to changing needs seamlessly. Adept in financial analysis, risk management, and customer relationship management. Dependable and results-focused, ensuring that organizational goals are met efficiently.

Overview

11
years of professional experience

Work History

Capital One

Multi-site Market Manager
02.2022 - Current

Job overview

  • Directed work of 13-15 Branch Ambassadors at multiple offices across 2-4 Buildings within Nassau & Suffolk County.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
  • Developed a loyal customer base through personalized service and tailored financial solutions.
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
  • Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
  • Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
  • Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
  • Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Complied with established internal controls and policies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.

Capital One

Branch Ambassador
09.2018 - 02.2022

Job overview

  • As a branch ambassador we make sure the branch is following the policy and procedures from open/close daily while assisting our customers
  • We are educators in teaching our customers how to leverage their online resources to show them many ways to access their banking on different platforms
  • Ensure audit accuracy and consistently maintain a 95% audit performance rate across the branches placed
  • Ensure safety policies and procedures are followed in accordance with the bank policy and federal regulations
  • Active participation in frequent daily conference calls focused on daily branch initiatives in addition to initiatives for both Suffolk-Nassau county
  • Utilization of excel to complete monthly reports tracking overages/shortages and key logs
  • Actively participated in monthly operations calls with Operations Specialist and Market Managers to discuss findings, and how-to better leverage associate time throughout the day
  • Managing scheduling through Deputy for 10+ associates to ensure adequate staffing is present across several branches

Tutor Time

Lead Pre-Kindergarten Teacher
12.2015 - 09.2018

Job overview

  • Provided guidance and mentorship to other teachers at this grade level
  • Responsibilities included: writing lesson planning in a timely manner, managing classroom behavior and providing care to all children daily

Kidtastic Kids

Teacher/Closing Director
09.2014 - 11.2015

Job overview

  • Responsible for the daily closing operations of a daycare center
  • My goal was to ensure a safe and educational environment for young children, manage teaching staff upon end of day, develop curricula in coordination with teachers, communicate with parents, and uphold the center's reputation

Education

Stony Brook University

Master of Business Administration from Operations Management
12-2027

University Overview

The College of Saint Rose
Albany, NY

Bachelor of Music Education
05.2014

University Overview

  • concentration in vocal studies. Goal of our musical educational studies was to showcase music’s positive impacts on a child’s academic performance, assisting in the development of social skills, and providing outlets of creativity that is crucial to a child's development.
  • GPA: 3.5/4.0

Skills

  • Performance management
  • Customer complaint resolution
  • Professionalism
  • Rapport and relationship building
  • Operational efficiency
  • Operations management
  • Cash management
  • Team recruiting and onboarding
  • Branch administration
  • Analytical problem solver
  • Database management
  • Promotional planning

Timeline

Multi-site Market Manager
Capital One
02.2022 - Current
Branch Ambassador
Capital One
09.2018 - 02.2022
Lead Pre-Kindergarten Teacher
Tutor Time
12.2015 - 09.2018
Teacher/Closing Director
Kidtastic Kids
09.2014 - 11.2015
Stony Brook University
Master of Business Administration from Operations Management
The College of Saint Rose
Bachelor of Music Education

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