Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Palo

Rudyard,MI

Summary

Dynamic Medical Office Assistant with knowledge in healthcare coding and insurance billing procedures at Petoskey Foot Specialists. Proven ability to enhance patient experience through efficient scheduling and adherence to HIPAA guidelines. Strong communicator with a commitment to accuracy in medical software applications, ensuring seamless operations and patient satisfaction.

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

27
27
years of professional experience

Work History

Medical Office Assistant

Petoskey Foot Specialists
11.2016 - 08.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Registered patients and completed associated paperwork for accurate records.
  • Answered phone calls and messages for a 2podiatrist medical facility, scheduling appointments, and handling patient inquiries.

Telecommunications Technician

Hoornstra Communications, Inc.
06.1998 - 05.2023
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Provided training to customers to enhance use and understanding of network systems.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.

Education

High School Diploma -

Sault Area High School
Sault Ste. Marie, MI
05-1997

Skills

  • Physician assistance
  • Healthcare coding
  • Insurance billing procedures
  • Medical software applications
  • Appointment management
  • Co-pay collection
  • Patient relations
  • Front desk management
  • Attention to detail
  • Insurance verification
  • Office administration
  • Insurance authorizations
  • Multitasking and organization

Timeline

Medical Office Assistant

Petoskey Foot Specialists
11.2016 - 08.2025

Telecommunications Technician

Hoornstra Communications, Inc.
06.1998 - 05.2023

High School Diploma -

Sault Area High School

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