Staci Penetro
Spring
Summary
Developed strong customer service. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in navigating various customer service platforms and maintaining a positive attitude under pressure. Looking to transition into a new field, leveraging customer service expertise and operational efficiency skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
My Pizzaria
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier Trainer
Snowflake Donuts
02.2023 - 08.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
Cashier
Freddy's Frozen Custard & Steakburgers
10.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Arts - General Studies
Lonestar College
Tomball12-2022
High School Diploma -
Tomball Star Academy
Tomball, TX05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Team collaboration
- Sales techniques
- Quality control
- Telephone skills
- Time management
- Organization skills
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
Spanish
Native or Bilingual
Timeline
Server
My Pizzaria
11.2024 - Current
Cashier Trainer
Snowflake Donuts
02.2023 - 08.2024
Cashier
Freddy's Frozen Custard & Steakburgers
10.2022 - 02.2023
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Associate of Arts - General Studies
Lonestar College
High School Diploma -
Tomball Star Academy
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