STACI RANDALL
Brooksville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service
HIT Promotional Products
05.2019 - 02.2025
- Provide excellent customer service in response to inquiries and complaints
- Identify customer needs and deliver appropriate solutions
- Update/upload Drop ship forms
- Resolve customer issues in a timely and professional manner
- Promote products and services to customers
- Update customer records and manage data
- Provided customer with knowledge of best printing options
- Assisted with growing account business to over $1M
Customer Service, Rebate Team
Duke Energy
10.2018 - 03.2019
- Provided customer with the best rebate options
- Confirmed all info required was correct on applications
- Entered rebate in Customers account
- Provided customer with the best companies available in their area
Customer Service
Front Desk Label Interactive Technologies
01.2018 - 09.2018
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Successfully interacted with customers and retail buyers to expedite orders.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Assisted customers in finding out-of-stock items.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Generated leads for new sales through telephone and email contact with customers.
- New Website Data Entry Conducted business to business telephone sales.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Created Art Files through CoralDRAW
Inside Sales Associate
Web Commerce Partners
06.2016 - 01.2017
- Conducted business to business telephone sales.
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
- Completed 50 outbound calls weekly, with average conversion rate of 75% Maintained detailed account records and contact logs using CRM, Microsoft GP, Word, and Excel
Customer Service
Front Service Web Commerce Partners
08.2012 - 06.2016
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Successfully interacted with customers and retail buyers to expedite orders.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Processed and issued refunds for customers.
- Assisted customers in finding out-of-stock items.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Generated leads for new sales through telephone and email contact with customers.
- Processed merchandise returns and exchanges.
Security Forces
United States Air Force
02.2009 - 04.2012
- Effective decision-maker in high-pressure environments.
- Managed receipt, storage and issue of ammunition processes.
- Patrolled areas and allowed restricted area access for authorized personnel.
- Completed multiple fire prevention safety training.
- Seized and secured numerous narcotics.
- Maintained rifles, machine guns, mortars and hand grenades.
- Performed random vehicle checks before entering the AFB
Education
High School Diploma -
Chamberlain High School
Tampa, FL, USA01.2008
Skills
- Detail-oriented organization
- Experienced in QuickBooks software
- Enthusiastic attitude
- Dedicated to achieving objectives
- Strong time management
- Supportive presence
- Reliable team member
- Proficient in Microsoft Word
- Willingness to adjust hours
- Analytical thinker
- Strong interpersonal communication
- Efficient at acquiring new skills
- Goal-oriented
- Collaborative team member
- Experience with Microsoft GP software
- Active listener
- Outstanding customer service
Timeline
Customer Service
HIT Promotional Products
05.2019 - 02.2025
Customer Service, Rebate Team
Duke Energy
10.2018 - 03.2019
Customer Service
Front Desk Label Interactive Technologies
01.2018 - 09.2018
Inside Sales Associate
Web Commerce Partners
06.2016 - 01.2017
Customer Service
Front Service Web Commerce Partners
08.2012 - 06.2016
Security Forces
United States Air Force
02.2009 - 04.2012
High School Diploma -
Chamberlain High School