Staci Roberts
Charleston,SC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Meticulous with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting, with experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
5
5
years of professional experience
Work History
Office Manager
Terminix Service Inc
Johns Island, SC
08.2021 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Researched and resolved time discrepancies.
- Managed payroll data entry and processing for 14 employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using AS400 and processed payroll to meet preset requirements.
Customer Service Representative
Atlantic Pest And Termite
James Island, SC
07.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Set up pest control and termite control appointments with customers.
Customer Care Specialist
Terminix Service Inc
West Ashley, SC
03.2019 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Set up pest control and termite control appointments with customers.
- Developed and implemented scheduling policies.
- Scheduled activities for 15 service personnel.
Customer Service Associate
Ecig Charleston
Charleston, SC
02.2016 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma -
James Island Charter High School
Charleston, SC08.2015
Criminal Justice -
Charleston Southern University
Charleston, SC08.2015
Skills
- Office Management
- Staff Training
- Team Management
- Deposit Collection
- Account and Ledger Reconciliations
- Client Correspondence
- Payroll Administration
- Office Supplies and Inventory
- Cash Flow and Reconciliation
- Fleet Dispatching
- P&L Responsibility
- Accounts Payable and Receivable Auditing
- Biweekly Payroll Processing
- Data Communications
- Friendly and Relatable
- Adaptable and Resilient
Accomplishments
Elected as Employee of the Year 2021-2022
Timeline
Office Manager
Terminix Service Inc
08.2021 - Current
Customer Service Representative
Atlantic Pest And Termite
07.2020 - 04.2021
Customer Care Specialist
Terminix Service Inc
03.2019 - 11.2019
Customer Service Associate
Ecig Charleston
02.2016 - 03.2019
High School Diploma -
James Island Charter High School
Criminal Justice -
Charleston Southern University
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