Staci Rock
Lowville,NY
Summary
Customer Service Representative with over 21 years of experience in various roles, showcasing exceptional customer service and administrative abilities. Adept at enhancing team performance, streamlining operations, and ensuring customer satisfaction through effective training and management. Skilled in financial tasks and committed to delivering outstanding service in a supportive work environment.
Overview
21
21
years of professional experience
Work History
TELLER/ CSR
Community Bank
06.2024
- Manage cash transactions, ensuring accuracy and compliance with banking policies
- Utilize sales techniques to meet and exceed customer service goals
- Apply computer and bookkeeping skills to maintain accurate records
- Demonstrate excellent communication skills to resolve customer inquiries
- Implement time management strategies to enhance operational efficiency
ASSISTANT STORE MANAGER
Dollar General
10.2022 - Current
- Oversee daily store operations, ensuring high customer satisfaction and efficient workflow
- Manage inventory, reducing discrepancies and optimizing storage for better efficiency
- Train and mentor new employees, improving team performance and service quality
- Handle financial tasks, ensuring accurate and timely bank deposits
- Assist with vendors, contributing to smooth supply chain management
TEAM ASSOCIATE
Walmart
07.2022 - Current
- Greet customers warmly at the register, thank them, and offer assistance to their vehicles
- Meet or exceed item-per-hour and scanning goals while balancing the drawer each shift
- Stay informed on weekly ads, specials, and promotions to assist customers effectively
- Keep the workstation clean and organized throughout the day
- Monitor up to twelve self-checkout registers to ensure customer satisfaction and resolve issues
- Assisted in training new hires, enhancing team efficiency and fostering a supportive work environment
DATA ENTRY CLERK/ RECEPTIONIST
Prestige Weddings
04.2005 - 01.2020
- Executed administrative tasks like filing, mail distribution, and appointment confirmation for photographers
- Processed customer payments efficiently, ensuring accurate financial records
- Managed office supplies and photography equipment inventory, maintaining operational readiness
- Streamlined appointment scheduling for multiple photographers, enhancing operational efficiency and client satisfaction
MEDICAL RECEPTIONIST/ MEDICAL BILLER
Islandwide Medical Imaging
07.2003 - 01.2005
- Managed front desk tasks, including answering four phone lines and scheduling appointments
- Secured insurance authorizations and handled referral inquiries for radiological procedures
- Entered patient charges, ICD9 codes, and copays daily, ensuring accurate billing
- Opened the office and prepared radiology machines for daily operations
- Coordinated patient flow, ensuring efficient operations and high patient satisfaction through meticulous scheduling and proactive problem-solving
Skills
- Customer Service
- Office
- Medical Reception
- Secretarial
- Administrative
- Self-motivated
- Efficient
- Resourceful
- Reliable
- Team Player
- Communication
- Interpersonal
- Detail Oriented
Timeline
TELLER/ CSR
Community Bank
06.2024
ASSISTANT STORE MANAGER
Dollar General
10.2022 - Current
TEAM ASSOCIATE
Walmart
07.2022 - Current
DATA ENTRY CLERK/ RECEPTIONIST
Prestige Weddings
04.2005 - 01.2020
MEDICAL RECEPTIONIST/ MEDICAL BILLER
Islandwide Medical Imaging
07.2003 - 01.2005
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