Staci Schemkes

Reduced food waste through better inventory management and portion control, leading to increased profitability.

• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Managed financial aspects of business including budgeting, forecasting, cost analysis, and profit maximization strategies.
• Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout establishment.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
• Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
• Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
• Negotiated pricing agreements with suppliers to secure cost-effective products without compromising quality or availability.
• Collaborated with executive chefs on menu development, ensuring diverse offerings that catered to customer preferences while maintaining profitability margins.
• Oversaw training of more than 30 team members.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Reviewed and approved employee schedules and timesheets.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Tracked food production levels, meal counts, and supply costs.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• In charge of payroll for a staff of over 30. Insuring accuracy of all payroll data being entered.
• Entering new employees information into quickbooks payroll.
• Bookkeeping/chart of accounts

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Streamlined opening and closing procedures as integral member of store staff.
• Increased store sales by creating visually appealing merchandise displays and product placements.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.