Summary
Overview
Work History
Education
Skills
Timeline
Generic

Staci Scott

Owensboro,KY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience

Work History

Cashier/Front Office Clerk

Kroger
10.2017 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Medical Office Assistant

Owensboro Health Medical Group
12.2016 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Improved office communication by promptly relaying messages between patients and healthcare providers.
  • Updated patient information and insurance details for accurate electronic medical records.

Office Coordinator

American Cancer Society
03.2012 - 12.2016
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Served as a point of contact for patients and volunteers visiting the office, providing exceptional customer service.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Directory Assistance Operator

AT&T
03.1998 - 03.2012
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Participated in ongoing training initiatives to continually enhance product knowledge and service capabilities.
  • Maintained high-quality performance through adherence to company guidelines and standards.
  • Managed challenging situations professionally and calmly, diffusing any issues that arose during calls.
  • Enhanced customer satisfaction by providing accurate and timely directory assistance information.

Education

High School Diploma -

Apollo High School
Owensboro, KY

Skills

  • Service excellence
  • Client relations
  • Strong work ethic
  • Conflict resolution skills
  • Effective time management
  • Consistent reliability
  • Advanced problem-solving skills
  • Precision-focused evaluation
  • Policy adherence

Timeline

Cashier/Front Office Clerk

Kroger
10.2017 - Current

Medical Office Assistant

Owensboro Health Medical Group
12.2016 - Current

Office Coordinator

American Cancer Society
03.2012 - 12.2016

Directory Assistance Operator

AT&T
03.1998 - 03.2012

High School Diploma -

Apollo High School

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