Staci Smith
Etna,Ohio
Summary
Experienced professional focused on meeting or exceeding objectives seeking Dispatcher position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
12
12
years of professional experience
Work History
Service Dispatcher
Airecom, Inc.
Columbus, Ohio
06.2021 - Current
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Management building/mechanical permits
- Located parts and prepared quoted repairs
- Manage 3rd party service contractors
- Service Dispatcher of 20 technicians
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Billing Specialist
- Vendor relationships to maintain smooth operations for company.
- Assisted with cross-training office staff.
- Managed conversion from Smart Service software to simPro web based.
LEAD EYE CARE ADVISOR/Apprentice Optician
LensCrafters
Reynoldsburg, OH
11.2020 - 06.2021
- Greets customers, respond to customer inquires, reason for their visit
- Answers phones, verify spectacle order status, direct calls to appropriate persons
- Schedules and confirm eye exams, verify insurance and benefits
- Prepare patient for eye exams, check patient in, collect copays, explain all paperwork, tests and timeframes, review previous prescriptions
- Provides clinical support to Optometrist
- Perform all pre-examination testing, open all pre-testing results on computer for Optometrist
- Bill insurances for exams, check patients out of scheduling system
- Efficiently handle and organize all patient files
- Place orders for Doctor offices, including supplies for doctors, office supplies and contact lenses trials
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Maintained sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms.
- Conducted inventory of eyeglasses frames and prescription contact lenses, maintained stock levels and submitted orders to vendors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
ADMINISTRATIVE SPECIALIST
OhioHealth Grove City Methodist Hospital
Grove City, OH
09.2018 - 11.2020
- Provide Administrative Assistance to five Nurse Managers and Director of Hospital
- Responsible for creating/maintaining excel documents, assist with reports
- Schedule Interviews for potential new hires, onboarding of new associates
- Routine inventory and order office supplies
- Create expense reports, purchase orders and book travel arrangements
- Assist with monthly scheduling of associates for three nursing units
- Manage calendars, schedule meetings, create agendas/PowerPoint/meeting minutes
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Prepared project documents, reports and brochures.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Maintained and optimized [Job title]'s calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
ACCOUNTS RECEIVABLE SPECIALIST
Advocate
Powell, OH
11.2015 - 09.2018
- Responsible for working with payors to settle unpaid claims for multiple clients, problem solving on all unpaid and developed a resolution
- Work directly with clients and payors across the country by phone and websites
- Complete priority assignments as needed
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Notarized attorney correspondence
Unit Information Specialist
Riverside
Columbus, OH
04.2010 - 07.2015
- Telemetry Monitoring and EKG Training
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Education
High School Diploma -
Curtis Senior High School
University Place, WA06.2000
Skills
- Microsoft: Word, Excel, Access, Outlook
- ADP: Pay Expert, Workforce Now, PC Payroll, Report Smith, WGPS
- SimPro, Smart Service, Enterprise, Virtual Edge, Interface, E-Time, KRONOS, Data Entry and Database Software
- Accounting, Homebase, Quickbooks, Quickbooks online
- Third Party Vendors: Service Channel, CorrigoPro and Smart Kitchen
- Positive Attitude and Energetic
- Administrative Support
- Call Answering and Routing
- Clerical Support
- Preventive Maintenance
- Office Supply Management
Affiliations
Over fifteen years of experience working in fast-paced environments demanding strong organizational and interpersonal skills. Demonstrates strong work ethic and the ability to work effectively on teams and independently. Motivated, detail-oriented and able to multi-task. Trustworthy, dependable and committed to customer service.
Timeline
Service Dispatcher
Airecom, Inc.
06.2021 - Current
LEAD EYE CARE ADVISOR/Apprentice Optician
LensCrafters
11.2020 - 06.2021
ADMINISTRATIVE SPECIALIST
OhioHealth Grove City Methodist Hospital
09.2018 - 11.2020
ACCOUNTS RECEIVABLE SPECIALIST
Advocate
11.2015 - 09.2018
Unit Information Specialist
Riverside
04.2010 - 07.2015
High School Diploma -
Curtis Senior High School
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