Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Staci Smith

Meansville,GA

Summary

Dynamic UltraCare Coordinator at Johnson Battery Company with a proven track record in enhancing customer satisfaction and optimizing appointment scheduling. Skilled in multitasking and data entry, I implemented process improvements that significantly reduced cancellations, ensuring efficient operations and superior service delivery. Committed to excellence in customer service and organizational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Ultra Care Coordinator

Johnson Battery Company
02.2021 - 09.2024
  • Developed and maintained organized records of appointments, enhancing data accuracy and accessibility.
  • Implemented process improvements that reduced appointment cancellations by streamlining confirmation procedures.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.

Administrative Assistant

MarinoWARE
07.2016 - 02.2018
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in budget tracking and expense reporting, contributing to financial oversight initiatives.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Unit Secretary

Spalding Regional Medical Center
06.2004 - 08.2015
  • Managed patient scheduling, ensuring efficient appointment flow and reducing wait times.
  • Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
  • Maintained accurate medical records using electronic health record systems to ensure data integrity.
  • Streamlined administrative processes, improving office efficiency and reducing clerical errors.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Processed lab paperwork and requests according to physicians' orders.
  • Monitored inventory levels and advised management of need for replenishment.
  • Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
  • Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.

Education

High School Diploma -

Pike County High School
Zebulon, GA
05.2004

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Meeting coordination
  • Document control
  • Task prioritization
  • MS office

Certification

  • Secretarial and Reception Training
  • Human Resources in a Company Training -
  • Developing High Trust Work Relationships Training -
  • Recruitment And Selection Training -
  • Employee Relations And Employee Engagement Training -
  • Managing Virtual Project Teams Training -
  • Developing Your Skills and HR Professional Training -
  • Hybrid Working Wellbeing and Inclusion Training -
  • Workplace Learning with Coaching and Mentoring Training -
  • Business Communication Training -
  • Collective Leadership Training -

Timeline

Ultra Care Coordinator

Johnson Battery Company
02.2021 - 09.2024

Administrative Assistant

MarinoWARE
07.2016 - 02.2018

Unit Secretary

Spalding Regional Medical Center
06.2004 - 08.2015

High School Diploma -

Pike County High School

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