Stacy Spivey
Westminster,Maryland
Summary
Dynamic Restaurant Manager with proven expertise in enhancing customer satisfaction and optimizing team performance. Skilled in effective communication, staff training, and inventory management. Committed to operational excellence and fostering a positive dining experience.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Belisimo's
New Windsor, Maryland
05.2024 - Current
- Developed marketing strategies to increase customer engagement and restaurant visibility in the community.
- Oversaw daily inventory checks to ensure stock levels met operational needs without excess waste.
- Evaluated staff performance regularly and provided constructive feedback to support career development.
- Ensured compliance with local health regulations and conducted regular safety audits.
- Resolved employee conflicts promptly to foster a positive work environment.
- Enhanced customer satisfaction by implementing feedback systems and addressing concerns quickly.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
Line Cook
It's All Good Cafe and Food Truck
Westminster, Maryland
09.2022 - 08.2024
- Executed precise food preparation techniques to ensure consistent dish quality.
- Maintained kitchen sanitation standards to promote a safe cooking environment.
- Assisted in menu item assembly, ensuring accurate presentation and portion sizes.
- Conducted quality control checks on ingredients to ensure freshness and safety.
- Resolved kitchen challenges by quickly adapting to changing customer demands.
- Supported inventory management by tracking ingredient levels and notifying supervisors.
- Implemented effective time management strategies to complete orders promptly.
- Prepared sauces and dressings from scratch to elevate dish flavor profiles.
- Executed daily prep tasks to keep kitchen stocked and ready for service.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Stocked and restocked kitchen supplies as needed.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces, and salads.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Adhered to portion controls and presentation specifications.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Adhered to sanitation policies at all times when handling food products.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Made meals in accordance with company standards and requirements.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Received and stored food and supplies.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Executed proper techniques when preparing menu item ingredients.
- Trained new team members on proper meat and vegetable preparation techniques.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
Education
Associate of Arts - Psychology
Carroll Community College
Westminster, MD05-1998
Skills
- Inventory management
- Employee training
- Customer satisfaction
- Food safety compliance
- Marketing strategies
- Staff recruitment
- Problem solving
- Effective communication
- Time management
- Shift management
- Quality control
- Team collaboration
- Customer engagement
- Team management
- Stable work history
- Point of sale (POS) system operation
- Recipes and menu planning
- Complaint resolution
- Take-out service
- Organization and prioritization
- Adaptable
- Pre-shift walk-through
- Staff scheduling
- Passion for customer satisfaction
- Inventory control and record keeping
- Food plating and presentation
- Staff management
- Customer service best practices
- Order delivery practices
- Kitchen equipment operation and maintenance
- Customer-oriented
- Schedule coordination
- Restaurant operations management
- Food service background
- Supervisory skills
- Employee schedule management
- Excellent communication
- Inventory control
- Staff training
- Customer service
- Sales promotion
References
References available upon request.
Timeline
Restaurant Manager
Belisimo's
05.2024 - Current
Line Cook
It's All Good Cafe and Food Truck
09.2022 - 08.2024
Associate of Arts - Psychology
Carroll Community College