Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Staci Strauss

Willow Street,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Research Associate

Millersville University
04.2020 - Current
  • Identify potential prospects using internal prospect score, present the recommended assignments to the Director of Advancement Information Services and the Associate Vice President of Advancement. Monitor Graduate Assistant(s) discovery outreach process, assign and track potential prospects. Recommend possible adjustments to weighting and measures used to create the internal prospect score.
  • Track the status of active prospects moves management and proposals including maintaining files and documents all relevant information and research accordingly. Responsible for monitoring the accuracy of statuses and codes, associate with prospect moves management.
  • Responsible for the maintenance and overall accuracy and integrity of corporate/foundation records in the University Advancement database.
  • Maintains validation tables related to prospect management and research within the Advancement module of the database.
  • Develops and updates policies and procedures relative to job functions in prospect research.
  • Gathers and verifies key constituent information using Google, Lexis Nexis, Legacy.com, APRA, newspapers, Black Baud, to update constituent database records.
  • Reviews, enters, and disseminates information from call and touch reports submitted by development officers
  • Produces and distributes queries/reports detailing donor contacts and prospect/proposal status.
  • Supports special campaign or other University Advancement initiatives and projects as assigned by the Director of Advancement Information Services, Associate Vice President for Advancement and/or Vice President of the University Advancement.
  • Expert in Raiser’s Edge, Banner, On-Base, Lexis Nexis, & Google.
  • Assists in training and overseeing student workers and graduate assistants relative to database maintenance of constituent records, prospect management and research
  • Attends Campaign and University Advancement related meetings and/or professional conferences to stay informed of current topic and events
  • Researches, creates and updates corporate and foundation records, verifies information necessary for University Advancement objectives including general demographic, industry, stock market, historical, legal, philanthropic and/or available information of corporate/foundation constituents and prospects
  • Works with campus offices/departments regarding list maintenance of vendors and other business contact information/relationships
  • Provides support to and serves as part of the Advancement Information Services team which distributes information to various members of the University and reviews and updates data entry, data integrity and filing procedures.

Billing One Coordinator

RR Donnelley/LSC Communications
05.2019 - 04.2020
  • Updated documentation, reports and spreadsheets with financial information.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Organized accounts for financial audits and supported audit process.
  • Interact with customers to collect and verify billing information and maintain up-to-date records.
  • Monitored customer accounts to identify and rectify billing issues.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Processed and verified invoices to secure accuracy of billing information.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Mail Planner

RR Donnelley/LSC Communications
09.2018 - 05.2019
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Process Mail.Dat files in a timely manner to ensure production is run on time.

Logistics Support

RR Donnelley/LSC Communications
10.2005 - 09.2018
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Built and established relationships with staff and vendors.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods, to minimize cost and enhance schedules.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Orchestrated efficient routing by producing accurate shipping documentation.
  • Assessed and targeted customers needs to forge and cultivate productive relationships and maintain top sanctification.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Negotiated contracts to secure favorable rates and terms.

Publication Room Coordinator

RR Donnelley/LSC Communications
10.2000 - 10.2005
  • Organized files, correspondence and records and followed up on pending matters.
  • Served as point of contact for inquiries and directed customer service agent issues to supervisor for timely resolution.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with customer service agents to provide information, answer questions and assist with appointment scheduling.
  • Delegating tasks to appropriate team members.

Home Depot

Head Cashier
08.1997 - 10.2000
  • Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates.
  • Providing outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations.
  • Handling customer complaints in a professional way.
  • Providing a safe working and shopping environment by following all safety policies & standards.
  • Completing specified safety training, immediately correcting hazards; unsafe conditions or reporting conditions to th e Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

Education

High School Diploma -

Penn Manor High School

Skills

  • Proficient in Microsoft Word, Microsoft Excel, Google Docs, and Logistical Databases
  • Data Extraction
  • Administrative Support
  • Schedule Coordination
  • Data analysis, data entry, and reporting
  • Maintains high work standard and delivers quality output and reports
  • Problem solving and organizational skills
  • Demonstrates evidence of commitment to diversity and equity
  • Typing 60 words per minute
  • Excellent customer service, oral, written, and interpersonal communication skills
  • Hard Worker
  • Maintains Confidentiality

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Transitioned CRM's from Banner to Raiser's Edge by attending meetings and training courses with accuracy and efficiency.
  • Employee of the month as Head Cashier at Home Depot.

Timeline

Research Associate

Millersville University
04.2020 - Current

Billing One Coordinator

RR Donnelley/LSC Communications
05.2019 - 04.2020

Mail Planner

RR Donnelley/LSC Communications
09.2018 - 05.2019

Logistics Support

RR Donnelley/LSC Communications
10.2005 - 09.2018

Publication Room Coordinator

RR Donnelley/LSC Communications
10.2000 - 10.2005

Home Depot

Head Cashier
08.1997 - 10.2000

High School Diploma -

Penn Manor High School

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Staci Strauss