Staci Thompson
Suitland
Summary
As an Appliance Sales Specialist I promote a positive customer shopping experience by providing excellent service and keeping the showroom clean and well-stocked with the small appliances and accessories that customers require. Highly motivated individual seeking a career as a leasing professional. Capable of achieving sales goals as part of a team. Agile, teachable fast learner, and adaptable.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Southern Management
01.2023 - Current
- Encourage and build positive relationships with all team members, customers, and vendors
- Manage the leasing process from first point of contact to move-in
- Execute follow-up plan for future residents who do not rent on first visit
- Meet or exceed traffic, application, move-in, wait list, and conversion ratio goals
- Complete all leasing paperwork and processes per internal quality control processes
- Inspect apartments and the community to ensure product quality
- Conduct new resident move-in orientations
- Conduct outreach marketing
- Contribute to community/company engagement efforts
Kitchen Designer
Home Depot
08.2022 - 05.2023
- Support Customers First by providing fast, thorough, and friendly service to customers.
- Interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs
- Providing showroom tours
- Setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations.
- Support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary.
- Support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe.
- Design kitchen using software.
- Organize a presentation with customers showing designs and materials needed for project.
- Give pricing information/ offer project loans or other finance services.
- Assist customers with out cabinetry, countertops, flooring, paint, windows, appliances, and etc.
Appliance Sales Specialist
The Home Depot
05.2019 - 08.2022
- Maintained focus during busy times
- Answer calls
- Help customers find appliances that fits their needs and lifestyle
- Educated customers about promotions and product features to increase sales
- Completed an average of [Number] transactions in a timely manner each day
- Updated the price tags on clearance and sale products
- Worked as part of a team to ensure that customers received the best possible service
- Follow up with customers on quotes
- Kept the showroom clean and organized by displaying products in a neat and orderly manner
- Taught newly hired [Job title]s how to sale appliances using
- Answered questions about store policies and concerns to support positive customer experiences
- Encouraged people to buy warranty programs, which helped boost overall sales when it came to buying appliances
- Memorized vendor and model numbers and adjusted as models and specifications changed frequently
- Maintained a friendly and professional demeanor when dealing with customers
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Built customer confidence by actively listening to customer concerns and providing appropriate feedback
- Sanitize work space and appliance displays daily
- support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe.
Lead Fitting Room Associate
Macy's
06.2015 - 06.2019
- Was in charge of leading a team to success.
- Provide excellent customer service by putting customers first.
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays.
- Kept the displays and fixtures areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
- Kept my knowledge of store sales, payment policies, and security standards up to date.
- Listened to the needs and desires of customers in order to identify and recommend the best products.
- Checked customer prices and processed sales by scanning barcodes.
- Helped customers by answering their questions and completing their requests.
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
- Taught new associates how to organize, replenish, sort, recover merchandise.
- Assisted customers in locating and selecting merchandise in any store department.
Cashier
SHOPPERS Forestville
08.2014 - 05.2015
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Helped customers by answering their questions and completing their requests.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Learned how to deal with checks and credit cards.
- Answered questions about store policies and concerns to support positive customer experiences.
- Sanitized the workspace and equipment.
- Used a POS system to scan, weigh, and price items while maintaining a high level of productivity to keep lines moving.
- Am able to work in a fast-paced, high-pressure environment.
- Gathered and scanned coupons to deduct automatically from the total
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
- Greeted and assisted customers them with their needs.
Education
BBA - Business Administration
Strayer University
Suitland-Silver Hill, MD01.2026
High School -
Fairmont Heights High School
Greater Landover, MD01.2013
Skills
- Yard
- CRM/Flex
- MS Office
- Detail-oriented
- Strong communication skills
- Organization
- Time management
- Excellent time management
- Customer satisfaction
- Problem resolution
- Team building
- Payment processing
- Customer engagement
- Sales
- Approachable
- Appliance brands
- Multitask
- Coachable
- Attention to detail
- Agile
Timeline
Leasing Professional
Southern Management
01.2023 - Current
Kitchen Designer
Home Depot
08.2022 - 05.2023
Appliance Sales Specialist
The Home Depot
05.2019 - 08.2022
Lead Fitting Room Associate
Macy's
06.2015 - 06.2019
Cashier
SHOPPERS Forestville
08.2014 - 05.2015
High School -
Fairmont Heights High School
BBA - Business Administration
Strayer University
Similar Profiles
JONATHAN ARAGONJONATHAN ARAGON
Service Coordinator at Southern ManagementService Coordinator at Southern Management
Angel CastilloAngel Castillo
Administrative Assistant at Southern ManagementAdministrative Assistant at Southern Management
Dominic WheelerDominic Wheeler
Grounds Crew Member at Southern ManagementGrounds Crew Member at Southern Management