Summary
Overview
Work History
Education
Skills
Timeline
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Staci Ward

Staci Ward

Bowie,MD

Summary

Accomplished Training Coordination Manager at Amazon, adept in leadership development and training facilitation, significantly enhanced team efficiency and project completion rates. Leveraging exceptional communication and problem-solving abilities, I fostered a culture of continuous improvement, driving productivity and professional growth across departments.

Overview

18
18
years of professional experience

Work History

Field Training Specialist

Set and Service Retail Solutions
06.2015 - Current
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Prepared videos for online and remote instruction.
  • Documented participation and evaluated learning for each participant.
  • Served as a subject matter expert in various areas related to the organization''s core competencies, sharing valuable insights with colleagues and trainees alike.
  • Enhanced employee performance by developing and implementing comprehensive field training programs.
  • Delivered high-quality instruction in both classroom settings and on-site field locations, providing practical hands-on experience for trainees.
  • Managed administrative tasks associated with field training programs, including scheduling classes, maintaining records, and processing enrollments efficiently.
  • Continuously refined instructional techniques based on feedback from trainees and coworkers, demonstrating a commitment to excellence in all aspects of professional practice.
  • Conducted regular assessments to measure trainee understanding of key concepts, adapting course content as needed.
  • Partnered with management to identify skills gaps and develop targeted training solutions tailored to specific needs.
  • Utilized a variety of instructional methods to accommodate diverse learning styles among participants in field training courses.
  • Evaluated individual progress and provided constructive feedback to help employees achieve their career goals.
  • Established clear expectations for trainees, fostering an environment conducive to professional growth and development.
  • Tracked participant progress throughout the duration of each course, adjusting instructional strategies as needed to optimize learning outcomes.
  • Maintained up-to-date knowledge of industry trends and best practices, incorporating relevant information into training materials.
  • Increased trainee retention rates through the creation of engaging and interactive learning materials.
  • Offered ongoing guidance and support beyond formal training sessions, serving as a trusted resource for employees at various stages of their careers.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Team Lead Merchandiser

Working4u Retail Solutions
09.2006 - Current
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Oversaw budget planning and allocation for the merchandising department, ensuring cost-effective operations while meeting business objectives.
  • Monitored competitor strategies to stay ahead in market trends, adjusting merchandising plans accordingly.
  • Enhanced team productivity by implementing efficient merchandising strategies and processes.
  • Collaborated with marketing teams to create targeted promotions for specific customer demographics.
  • Evaluated team member performance and provided constructive feedback for continuous improvement.
  • Led cross-functional projects aimed at improving overall retail operations efficiency and profitability.
  • Conducted regular store audits to identify areas of improvement in merchandising execution and overall store appearance.
  • Coordinated with vendors to ensure timely delivery of merchandise, maintaining optimal stock levels.
  • Maintained open communication channels within the team, fostering a positive work culture that encouraged innovation and collaboration.
  • Streamlined workflow by organizing and delegating tasks among team members.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Assistant Manager of Operations

Goodwill
09.2022 - 01.2024
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.

Training Coordination Manager

Amazon
05.2018 - 08.2021
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Optimized workflow processes by regularly reviewing current procedures and making adjustments as needed for maximum efficiency.
  • Assessed risks proactively and implemented mitigation strategies to minimize potential negative impacts on projects.
  • Improved project completion rates by closely monitoring progress and providing timely feedback to team members.
  • Collaborated with upper management to establish realistic expectations for project deliverables based on available resources and time constraints.
  • Enhanced team efficiency by streamlining communication channels and implementing effective project management tools.
  • Identified opportunities for process improvement within the coordination department, leading to increased productivity levels across the board.
  • Implemented comprehensive tracking systems to monitor project status, resulting in more accurate forecasting and decisionmaking.
  • Coordinated efforts between various teams involved in a project by establishing clear roles, responsibilities, and expectations from the start.
  • Established a culture of continuous improvement within the coordination department by encouraging feedback, open dialogue, and ongoing learning opportunities for all team members.
  • Maintained detailed records of all project-related activities, ensuring full compliance with company policies and procedures.
  • Developed comprehensive project plans outlining goals, timelines, resources needed, and key milestones for successful execution.
  • Facilitated cross-functional collaboration between departments, leading to better overall project outcomes.
  • Acted as liaison between the coordination team and other departments within the organization, ensuring seamless communication and collaboration on all projects.
  • Provided guidance to junior team members, fostering a supportive environment for professional growth and development.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development

Retail Merchandiser

Acosta Sales and Marketing
08.2009 - 05.2014
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Education

Diploma - Work Study Program

Bowie High School
Bowie, MD
06.2007

Skills

  • Assessment tools
  • Learning Management Systems
  • Training documentation
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Clear Communication
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Leadership Development
  • Self Motivation
  • Interpersonal Skills
  • Conflict Resolution
  • Professionalism
  • Professional Development
  • Work Coordination
  • Training facilitation

Timeline

Assistant Manager of Operations

Goodwill
09.2022 - 01.2024

Training Coordination Manager

Amazon
05.2018 - 08.2021

Field Training Specialist

Set and Service Retail Solutions
06.2015 - Current

Retail Merchandiser

Acosta Sales and Marketing
08.2009 - 05.2014

Team Lead Merchandiser

Working4u Retail Solutions
09.2006 - Current

Diploma - Work Study Program

Bowie High School

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Staci Ward