Summary
Overview
Work History
Education
Skills
References
Timeline
Staci West

Staci West

Brundidge,AL

Summary

Personable and dedicated customer service representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Local Finance
Troy, AL
04.2024 - 07.2024

Assistant Manager

LOCAL FINANCE
Ozark, Al
11.2022 - 01.2024
  • Contacted 20+ customers on a weekly basis to check product stock and assist in reordering
  • Created purchase orders in Retalix system to submit to vendors for order processing
  • Handled all aspect of Trade Show marketing for two food vendor shows per year
  • Created weekly sales reports for customers monitor profit and loss data.

Assistant Manager

LOANSOUTH
Troy, Alabama
01.2022 - 03.2022
  • Assisting customers on the phone and in the office
  • Preparing loan documents and managing the application process
  • Taking and posting loan payments
  • Contacting customers to help them get back on track if they have overdue payments
  • Contact with customers regarding their loan status.

Account Specialist

WORLD FINANCE
Troy, Alabama
01.2020 - 12.2021
  • Assisting customers on the phone and in the office
  • Preparing loan documents and managing the application process
  • Taking and posting loan payments
  • Contacting customers to help them get back on track if they have overdue payments
  • Contact with customers regarding their loan status
  • Certified Tax Preparer

Retail Merchandiser

ADVANTAGE SOLUTIONS
08.2014 - 10.2017
  • Responsible for reading planograms and performing merchandise resets and audits
  • Worked as a Mystery Shopper and completed surveys
  • Built and replenished merchandise displays
  • Filed work reports via internet in a timely manner.

Deli Purchasing Assistant

WL PETREY WHOLESALE
Montgomery, Alabama
03.2009 - 07.2013
  • Developed relationships with vendors to ensure timely delivery of goods.
  • Prepared detailed reports summarizing purchasing activities on a regular basis.
  • Ensured compliance with company policies related to procurement activities.
  • Coordinated shipping schedules between vendors and customers as necessary.
  • Reviewed purchase orders and invoices for accuracy.
  • Monitored stock levels to ensure sufficient supplies were available at all times.
  • Responded promptly to customer inquiries regarding order status or delivery issues.
  • Maintained records of all purchases, pricing, and other important data.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Kept inventory within ideal minimum and maximum levels with skilled management.
  • Maintained and reviewed computerized or manual records of purchased items, costs and inventories.

Delivery Coordinator

DUNNS FLORIST
Prattville, Alabama
10.2008 - 03.2009
  • Made floral deliveries throughout Montgomery, Prattville and Millbrook
  • Process orders over the counter and on the telephone and assisted floral designers.

Service Department Cashier/Customer Service Representative

LARRY PUCKETT CHEVROLET
Prattville, Alabama
03.2003 - 10.2008
  • Completed Service transactions for customers
  • Responsible for verification of payroll through ADP system
  • Responsible for opening/closing of service cashier department and processed daily reports.

Education

Prattville High School
01.1992

Skills

  • Operations Management
  • Product and service knowledge
  • Sales Growth
  • Customer Relationship Management (CRM)
  • Customer Relations
  • Marketing knowledge
  • Policy administration
  • Marketing tactics
  • Money Handling
  • Orientation and training
  • Contract Management
  • Consulting
  • Team motivation
  • Cost Control
  • Negotiation
  • Financial Management
  • Workload Management
  • Customer rapport

References

AVAILABLE UPON REQUEST

Timeline

Assistant Manager - Local Finance
04.2024 - 07.2024
Assistant Manager - LOCAL FINANCE
11.2022 - 01.2024
Assistant Manager - LOANSOUTH
01.2022 - 03.2022
Account Specialist - WORLD FINANCE
01.2020 - 12.2021
Retail Merchandiser - ADVANTAGE SOLUTIONS
08.2014 - 10.2017
Deli Purchasing Assistant - WL PETREY WHOLESALE
03.2009 - 07.2013
Delivery Coordinator - DUNNS FLORIST
10.2008 - 03.2009
Service Department Cashier/Customer Service Representative - LARRY PUCKETT CHEVROLET
03.2003 - 10.2008
Prattville High School - ,

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Staci West