Staci Wilson
Benicia,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional. Hardworking and passionate, with strong organizational skills eager to secure entry-level position.
Overview
16
16
years of professional experience
Work History
Operating Room Scheduling Clerk
Kaiser Permanente
09.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with patients by phone and email to provide information.
- Scheduling exams for: MRI CT Ultrasound Mammogram Flouroscopy Bone Density
- Prioritize cases/referrals utilizing established guidelines
- Contacts patient to schedule exam/procedure and return appointments according to established procedures and scheduling guidelines
- Check daily schedules to ensure full booking, this includes coordinating patients who want to be seen on the same day or who may be able to be seen sooner than scheduled
appointment - Cancel and reschedule appointments when needed
- May close referrals utilizing established guidelines
- Utilize protocols to determine and communicate proper patient preparation, coordinate lab tests, inform of cost share obligations and conduct screening questionnaires
- Communicate through use of technology to providers' office to ensure order(s) has been placed
- Refer patients to other resources as needed (e.g., eligibility and financial support services, business office, member services, medical secretaries)
- Answer telephones, relay pertinent information to callers, and respond to messages.
Emergency Department Clerk
Kaiser Permanente
09.2013 - 08.2023
- Enhanced patient satisfaction by efficiently managing check-in and registration processes.
- Promoted a clean, organized workspace for maximum efficiency while adhering to infection control protocols.
- Improved patient experience by addressing inquiries and concerns with compassion and professionalism.
- Facilitated seamless transitions from the emergency department to inpatient units or discharge locations through thorough documentation and communication efforts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
Medical Receptionist
Contra Costa Medical Group For Women
09.2008 - 11.2010
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
Benicia High School
Benicia, CA06.2002
Skills
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
- Schedule and calendar management
- Attention to Detail
- Scheduling
- Scheduling and calendar management
Timeline
Operating Room Scheduling Clerk
Kaiser Permanente
09.2023 - Current
Emergency Department Clerk
Kaiser Permanente
09.2013 - 08.2023
Medical Receptionist
Contra Costa Medical Group For Women
09.2008 - 11.2010
High School Diploma -
Benicia High School
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