Staci Wilson
Self
Aumsville,OR
13
years of professional experience
Experienced professional with a background in caregiving, parts management, and customer service. Skilled in inventory management, problem-solving, and clear communication. Brings strong organization, critical thinking, and dependable support to daily operations and client care.
Work History
Caregiver
6 Years 7 Months- Provided daily personal care, mobility support, and hygiene assistance for clients with varying needs.
- Assisted with transfers, ambulation, and range-of-motion exercises to support client comfort and independence.
- Monitored vital signs, symptoms, and behavior changes, reporting concerns promptly to families and care teams.
- Adapted care plans to changing needs, ensuring dependable support, dignity, and safety across varied situations.
- Prepared nutritious meals, managed medication reminders, and maintained safe household routines.
- Coordinated appointments, transportation, and errand support to reduce family workload and client stress.
- Maintained clean living spaces, laundered linens, and organized supplies to promote sanitary conditions.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Parts Manager
3 Years 2 Months- Coordinated parts ordering, receiving, and replenishment using ERP and inventory control systems.
- Managed parts inventory levels to support production schedules and reduce stock shortages.
- Reviewed part requests and supplied accurate materials to maintenance and production teams.
- Maintained organized records for inventory transactions, purchases, and vendor communications.
- Resolved parts discrepancies by verifying counts, correcting records, and tracking missing items.
- Developed stocking procedures to improve parts availability and streamline warehouse workflows.
- Monitored slow-moving inventory and recommended adjustments to reduce excess parts on hand.
- Supported equipment uptime by prioritizing critical parts and responding quickly to repair needs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Customer Service Representative
2 Years 10 Months- Managed customer inquiries, providing accurate order status, product information, and resolution updates.
- Resolved product, pricing, and invoicing issues while maintaining professional customer communication.
- Processed orders, returns, and revisions with strong attention to detail and system accuracy.
- Coordinated with production and shipping teams to support timely fulfillment and delivery expectations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED
Skills
Empathy and compassion
Time management
Customer service
Problem-solving
Active listening
Critical thinking
Medication management
Data entry
Client documentation
Care plan management
Resource coordination
Supply organization
Timeline
Caregiver
Self
03.2020 - CurrentRead More
Parts Manager
Jeldwen
01.2017 - 03.2020Read More
Customer Service Representative
Jeldwen
03.2014 - 01.2017Read More
Chemeketa Community College
GED
Read More