Summary
Overview
Certification
Work History
Education
Skills
Receptionist
Staci Zug

Staci Zug

Brookville,Pennsylvania

Summary

A results-driven Human Resources professional with deep knowledge of recruitment, payroll compliance, and employee retention strategies looking to leverage my expertise to create effective HR strategies that positively impact the organization's growth and development.

Overview

10
10
years of professional experience

Certification

  • SHRM-CP - SHRM Certified Professional

Work History

Human Resources Manager

Beverage Air-Victory
02.2017 - 02.2024
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Posted jobs to job boards after analyzing job descriptions and requirements for accurate, relevant, and comprehensible information.
  • Tracked, reviewed, and evaluated 100+ applications weekly, advancing qualified candidates.
  • Selected qualified candidates, conducted phone and in-person interviews, and performed reference checks for candidates in the final stages of the application process.
  • Participated in exit interviews, gathering crucial information to improve department efficiencies and procedures.
  • Maintained payroll and benefits for 500+ employees in various locations, minimizing financial discrepancies through detailed program management.
  • Effectively filed, maintained, and tracked employee records in HRIS
  • Received and processed former employee unemployment benefit requests

Counselor Advocate

PASSAGES, Inc.
02.2013 - 12.2015
  • Provided supportive counseling to individuals and groups at office location.
  • Provided legal and medical advocacy.
  • Established and maintained outreach counseling locations.
  • Provided supportive counseling at the outreach locations.
  • Provided services at Department of Corrections locations in Clearfield County.
  • Completed initial assessments and referrals for each client.
  • Provided coverage for crisis hotline.
  • Maintained strict standards of confidentiality regarding all services.
  • Created volunteer training curriculum.
  • Facilitated 40-hour volunteer training workshops.
  • Developed group counseling curriculum for teens and incarcerated women.
  • Wrote and distributed public service announcements each month to three counties.
  • Participated at community events.
  • Updated all agency forms to electronic documents.
  • Created effective forms and activities for office and client use.
  • Maintained detailed client files.
  • Organized office space to facilitate efficiency and comfort for clients.
  • Collected and reported all direct service, prevention education, volunteer, and Department of Corrections statistics agency-wide each month.
  • Maintained strict adherence to Mandated Reporting policies and procedures.

Peer Tutor

Center for Undergraduate Excellence, Penn State DuBois
08.2010 - 05.2012
  • Conducted workshops on peer critiquing and writing organization strategies.
  • Served as Teacher’s Assistant for Women’s Studies and English courses.
  • Tutored individual students in English, writing, organization, time management, computer skills, and group work.
  • Received the Janette M. Burns Award for Enhancing the Climate for Women, April 2012.

Education

SHRM-CP -

Society of Human Resources Management
Certified Professional
05.2018

Bachelor of Letters, Arts, and Sciences - English

Penn State University
DuBois, PA
05.2012

Minor in Women’s Studies -

05.2012

Skills

  • HR policies and procedures
  • Payroll Administration
  • Employee Relations
  • Microsoft Office proficiency
  • Employee Handbook Development
  • Internal Communications
  • Recruitment and Retention
  • Onboarding and Orientation
  • Training and mentoring
  • JazzHR, Calendly and Paycom HRIS system
  • Records Management

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Staci Zug