Summary
Overview
Work History
Education
Skills
Timeline
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Stacia Borgogna

Charlotte,NC

Summary

Industrious and observant Overnight management with many years of diverse experience leading productive teams and operations during both peak and non-peak hours and shifts. Committed to building cohesive and collaborative teams that strive to meet common goals. Safety-focused leader with proven success as trainer, mentor, and forthright communicator.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Overnight Manager

Walmart
Huntersville, North Carolina
01.2023 - Current
  • Supervised overnight operations and ensured store compliance with safety protocols.
  • Managed inventory levels and coordinated stock replenishment for efficient flow.
  • Trained and mentored staff on customer service standards and operational procedures.
  • Resolved customer inquiries and complaints to promote a positive shopping experience.
  • Implemented loss prevention strategies to reduce shrinkage during overnight shifts.
  • Collaborated with management to optimize staffing schedules and improve efficiency.
  • Ensured cleanliness and organization of the sales floor for a welcoming environment.
  • Conducted daily shift meetings to review tasks and goals for the evening.
  • Communicated regularly with managers from other shifts regarding current events or changes in policy.
  • Hired team members and trained in collaborative team environment.
  • Provided support services such as cashiering or stocking shelves when necessary during busy periods.
  • Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
  • Maintained safe work and collaboration spaces for night employees.
  • Coordinated with other departments to ensure smooth operations during overnight shifts.
  • Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
  • Investigated any incidents occurring during the night shift and reported findings to senior management.
  • Adjusted staffing levels according to demand throughout the night while staying within budget constraints.
  • Resolved conflicts between coworkers in a timely manner while maintaining a professional attitude.
  • Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
  • Maintained security systems by conducting routine checks of all access points throughout the facility.
  • Performed regular maintenance checks on equipment to ensure safe operation during overnight hours.
  • Implemented new procedures as needed to improve efficiency or address any issues that arose during overnight shifts.
  • Assessed staffing needs based on volume projections for the night shift.
  • Led university overnight security and patrol operations and staff members, monitored building access, coordinated emergency response, and assisted students and staff.
  • Oversaw general upkeep of public areas and restrooms.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Established friendly relationships with regular guests, members and residents.
  • Covered switchboard and answered calls from guests and upper management.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Scheduled cleaning and maintenance for rooms and equipment.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Proposed or approved modifications to project plans.

Sales Lead

ISI Elite training
Belmont, NC
08.2021 - 01.2023
  • Led team meetings to strategize sales initiatives and share best practices.
  • Trained new staff on sales techniques and customer engagement strategies.
  • Developed promotional materials to enhance product visibility and attract clients.
  • Analyzed sales data to identify trends and inform decision-making processes.
  • Implemented feedback systems to gather client insights for service improvement.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.

Fitness Instructor

AboutFace Bootcamp
Belmont, NC
01.2015 - 09.2019
  • Led group classes, providing instruction and motivation to participants.
  • Demonstrated proper exercise techniques to ensure safety and effectiveness.
  • Maintained a clean and organized workout environment for all participants.
  • Monitored client progress and adjusted programs as needed for optimal results.
  • Created engaging promotional materials to attract new clients to the bootcamp.
  • Collaborated with team members to develop new class formats and schedules.
  • Demonstrated proper form and technique for various exercises and stretches.
  • Modified exercise plans and routines based on client responses and success.
  • Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
  • Taught one-on-one and group fitness classes.
  • Assessed clients' physical condition and health history through consultation, interview and physical assessment tests.
  • Developed and implemented fitness programs tailored to the goals of each client.
  • Motivated clients to stay committed to preset fitness goals.
  • Encouraged participants to reach their fitness goals with positive reinforcement techniques.
  • Provided personal training services to clients according to their individual needs.
  • Promoted gym membership packages by providing tours of the facility or answering questions about available services.
  • Collaborated with other fitness professionals regarding best practices for promoting healthy lifestyles.
  • Identified different muscle groups and explained ways to strengthen specific muscles.
  • Educated clients on nutrition guidelines for maximum results from workouts.
  • Notified clients about class prices, promotions and available payment options.
  • Scheduled class times and appointments according to client availability.
  • Stayed up-to-date regarding latest fitness trends and routines.
  • Trained staff members on proper technique when using exercise machines or weights.
  • Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
  • Advised members on proper use of fitness equipment during individual or group sessions.
  • Gathered appropriate workout equipment before class sessions and tracked facility inventories.
  • Maintained a clean and organized workspace at all times.
  • Developed personalized workout plans based on individual client assessments and goals.
  • Utilized a variety of fitness equipment and techniques to keep workouts engaging and effective.
  • Implemented fitness challenges and competitions to motivate clients and foster a supportive community environment.

Medical Assistant

Mintview OB/GYN
Charlotte, NC
05.2004 - 07.2013
  • Assisted with patient intake and maintained accurate medical records.
  • Coordinated patient appointments and managed scheduling for multiple providers.
  • Prepared examination rooms and ensured availability of necessary supplies.
  • Collected patient histories and documented vital signs for physician review.
  • Educated patients on treatment plans and provided pre-visit instructions.
  • Administered medications and performed basic laboratory tests as directed.
  • Supported the healthcare team by managing communications between staff and patients.
  • Implemented office procedures to enhance workflow efficiency within the practice.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted back office patient processes to reduce office wait times.

Education

Management

Academy For Management
08.2024 - 09.2024

Personal Trainer

NASM in Health And Fitness
09.2015 - 09.2017

Medical Assisting

Kings College
Charlotte, NC
08.2002 - 06.2004

Skills

  • Strong customer service
  • Problem-solving
  • Handling issues during off hours
  • Leadership
  • Motivation
  • Technical skills
  • Decision-making
  • Critical thinking
  • Attention to detail
  • Time management
  • Training
  • Pre-sales
  • Tell it marketing
  • Administrative experience
  • Assistant manager experience
  • Manager overnight experience
  • Operational compliance
  • Shift supervision
  • Team leadership
  • Emergency response coordination
  • Policy enforcement
  • Strong leadership
  • People management
  • Shelf restocking
  • Vendor relations
  • Time management expertise
  • Staffing management
  • Team building capacity

Timeline

Management

Academy For Management
08.2024 - 09.2024

Overnight Manager

Walmart
01.2023 - Current

Sales Lead

ISI Elite training
08.2021 - 01.2023

Personal Trainer

NASM in Health And Fitness
09.2015 - 09.2017

Fitness Instructor

AboutFace Bootcamp
01.2015 - 09.2019

Medical Assistant

Mintview OB/GYN
05.2004 - 07.2013

Medical Assisting

Kings College
08.2002 - 06.2004

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Stacia Borgogna