Stacia Hamilton
Inver Grove Heights,MN
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Program Supervisor
Dakota County
01.2022 - Current
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Provided ongoing direction and leadership for program operations.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Coached team members on productivity strategies to accomplish challenging goals.
- Directed team of 12 personnel, overseeing records, performance, and quality assurance.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Streamlined communication between departments to ensure seamless coordination on joint projects or initiatives involving multiple stakeholders within the organization.
- Designed strategic plans for long-term program goals, aligning them closely with overarching organizational mission statements or objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Lead Worker/Program Trainer
Dakota County
01.2018 - 01.2022
- Implemented new training programs that increased employee skillsets and boosted overall job satisfaction.
- Drove process improvements by identifying inefficiencies and proposing effective solutions for their rectification.
- Championed company values within the workplace by modeling exemplary behavior at all times.
- Assisted senior management with strategic planning initiatives aimed at driving long-term business success.
- Mentored staff in program guidelines, clarifying government policies for public assistance programs.
Financial Assistance Specialist
Dakota County
02.2013 - 01.2018
- Managed a caseload of diverse clients effectively while maintaining strict confidentiality regarding personal financial information.
- Evaluated clients'' eligibility for various types of aid based on established criteria while considering individual circumstances such as income levels or family size for equitable distribution of resources.
- Maintained organized electronic records of client interactions and applications within the office''s database system for easy retrieval during audits or future consultations.
- Maintained comprehensive knowledge of federal, state, and institutional regulations related to financial assistance eligibility requirements, keeping clients informed about potential changes that may impact their funding status.
Education
Master of Arts - Human Development
Saint Mary's University of Minnesota
Saint Paul, MNBachelor of Science - Human Services
Metropolitan State University
Saint Paul, MNAssociate of Arts - Liberal Arts
Inver Hills Community College
Inver Grove Heights, MNSkills
- Staff Training
- Staff Development
- Project Coordination
- Project Management
- Proactive mindset
- Data Analysis
- Operational leadership
- Staff Evaluation
- Program Management
- Hiring and recruitment
- Standard Operating Procedures
- Process Improvements
Timeline
Program Supervisor
Dakota County
01.2022 - Current
Lead Worker/Program Trainer
Dakota County
01.2018 - 01.2022
Financial Assistance Specialist
Dakota County
02.2013 - 01.2018
Master of Arts - Human Development
Saint Mary's University of Minnesota
Bachelor of Science - Human Services
Metropolitan State University
Associate of Arts - Liberal Arts
Inver Hills Community College
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