Stacia Hamilton
South St. Paul,MN
Summary
Dynamic and results-driven Program Supervisor with extensive experience overseeing federal and state public assistance programs. Expertise in fostering a collaborative, goal-oriented environment while ensuring the successful execution of program objectives. Skilled in mentoring, training, and developing staff, with a deep passion for education, and a strong commitment to transitioning into teaching. Experienced in curriculum development, instructional support, and leveraging leadership skills to enhance staff knowledge and productivity. Eager to apply program management expertise and coaching experience in an educational setting, supporting both student development and institutional success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Supervisor
Dakota County
01.2022 - Current
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Dakota County's Public Assistance community partner liaison enhanced community partnerships to better serve our community.
- Analyzed program data by tracking and reporting program outcomes to identify areas for improvement.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Upheld strict compliance with internal policies and external regulations governing the program's activities, ensuring all operations ran smoothly, without legal issues or complications.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Coached team members on productivity strategies to accomplish challenging goals.
- Directed a team of 12 personnel, overseeing records, performance, and quality assurance.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Designed strategic plans for long-term program goals, aligning them closely with overarching organizational mission statements, or objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Lead Worker/Program Trainer
Dakota County
01.2018 - 01.2022
- Implemented new training programs that increased employee skill sets and boosted overall job satisfaction.
- Drove process improvements by identifying inefficiencies and proposing effective solutions for their rectification.
- Assisted senior management with strategic planning initiatives aimed at driving long-term business success.
- Mentored staff in program guidelines, clarifying government policies for public assistance programs.
- Researched and audited the team to ensure that federal and state policy quality control expectations were met.
Financial Assistance Specialist
Dakota County
02.2013 - 01.2018
- Managed a caseload of diverse clients effectively while maintaining strict confidentiality regarding personal financial information.
- Evaluated clients' eligibility for various types of aid based on established criteria, while considering individual circumstances such as income levels or family size, for equitable distribution of resources.
- Maintained comprehensive knowledge of federal, state, and institutional regulations related to financial assistance eligibility requirements, keeping clients informed about potential changes that may impact their funding status.
Education
Master of Arts - Human Development
Saint Mary's University of Minnesota
Saint Paul, MNBachelor of Science - Human Services
Metropolitan State University
Saint Paul, MNAssociate of Arts - Liberal Arts
Inver Hills Community College
Inver Grove Heights, MNSkills
- Employee training
- Written and verbal communication
- Staff development
- Public speaking
- Program implementation
- Standard operating procedures
- Training facilitation
- Policy implementation
- Interpersonal communication
- Optimize staff performance
- Team leadership
- Project management
- Data analysis
Volunteer
Board of Directors member with Neighbor's Inc. (2018 - 2021)
Gained the experience of governance and leadership through observation of leading productive and diplomatic meetings, along with diving deep into hard issues around nonprofit finances and personnel concerns.
Certification
- Learning Journeys International School of Life Coaching, Woodbury, MN (2013)
References
References available upon request.
Timeline
Program Supervisor
Dakota County
01.2022 - Current
Lead Worker/Program Trainer
Dakota County
01.2018 - 01.2022
Financial Assistance Specialist
Dakota County
02.2013 - 01.2018
Master of Arts - Human Development
Saint Mary's University of Minnesota
Bachelor of Science - Human Services
Metropolitan State University
Associate of Arts - Liberal Arts
Inver Hills Community College
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