Stacia Hill
Winter Haven,FL
Summary
Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
8
8
years of professional experience
Work History
Detention Deputy
Bay County Sheriff's Office
Panama City, FL
03.2024 - 10.2024
- Supervised inmates in a correctional facility, ensuring compliance with established rules and regulations.
- Conducted searches of inmates for contraband items, weapons or other prohibited items.
- Maintained order within the detention center by responding to disturbances and enforcing disciplinary actions as needed.
- Performed inmate intake procedures, including booking and fingerprinting.
- Monitored visitation activities between inmates and visitors to ensure safety protocols were followed.
- Assisted medical staff in providing medical care to inmates when necessary.
- Provided security escort services for prisoners being transported from one location to another.
- Inspected cells regularly to ensure they are clean and secure according to standards set by the facility.
- Investigated incidents involving inmates, documenting findings accurately on incident reports.
- Interacted with members of law enforcement agencies during prisoner transportations or court appearances.
- Coordinated with other facilities regarding transfer of prisoners or sharing of information related to criminal activity.
- Filed paperwork associated with all aspects of daily operations in the detention center.
Correctional Officer Sergeant
Florida Department Of Corrections
Polk City, FL
09.2020 - 03.2024
- Conducted internal security checks to ascertain inmate safety.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Maintained records and logs of man hours, materials and equipment used.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Maintained appropriate control, security and well-being over those detained.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Supervised inmates during day-to-day activities.
- Safely transported inmates to and from work sites.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
Hospital Transporter
BayCare
Winter Haven, FL
01.2020 - 07.2020
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Maintained all schedules by delivering patients safely and on time to procedure rooms.
- Moved patients in and out of vehicles and lifted on and off beds.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Facilitated best care by developing strong and trusting rapport with patient.
- Provided patient transport using various equipment and adhered to safety protocols.
- Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
- Cleaned, disinfected, and prepared rooms for incoming patients.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Movie Theater Supervisor
CMX Cinemas
Winter Haven, FL
03.2018 - 01.2020
- Answered customer requests with friendly, knowledgeable service and support.
- Took full advantage of upsell opportunities with new and potential customers.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Developed highly empathetic customer relationships and earned reputation for exceeding sales goals.
- Successfully interacted with customers and retail buyers to expedite orders.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Expressed appreciation and invited customers to return to the theater.
- Held each team member accountable for achieving brand and performance goals.
- Rewarded and disciplined associates.
- Stocked displays with new and transferred merchandise.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Collaborated with team members to improve performance and implement training updates.
- Answered and resolved customer questions and concerns.
- Performed store opening and closing procedures, including setting up registers and checking products.
Customer Service Associate Cashier
LEGOLAND Florida
Cypress Gardens, FL
05.2016 - 09.2016
- Greeted customers promptly.
- Totaled bills and calculated taxes.
- Described products and services in detail.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Processed customer returns.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted on sales floor as needed to maintain service standards.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Inspected items for damage and obtained replacements for customers.
Education
High School Diploma - Criminal Justice Technology
Winter Haven High School, Polk State College
Winter Haven, FL06.2017
Skills
- Ethical standards of conduct
- Strategic planning and organization
- File and record maintenance
- Trained in defensive tactics
- Excellent problem solver
- First aid and CPR certified
- Safety
- Quick learner
- Multi-tasker
- Occupational hazards and safety precautions
- Security procedures
- Rules of conduct
- People skills
Timeline
Detention Deputy
Bay County Sheriff's Office
03.2024 - 10.2024
Correctional Officer Sergeant
Florida Department Of Corrections
09.2020 - 03.2024
Hospital Transporter
BayCare
01.2020 - 07.2020
Movie Theater Supervisor
CMX Cinemas
03.2018 - 01.2020
Customer Service Associate Cashier
LEGOLAND Florida
05.2016 - 09.2016
High School Diploma - Criminal Justice Technology
Winter Haven High School, Polk State College
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