Summary
Overview
Work History
Education
Skills
Timeline
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Stacia Lane-Croom

Columbus,OH

Summary

I'm an highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised or unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Substitute Secretary

Columbus City Schools
Columbus, OH
11.2023 - 06.2024
  • Assisted with mailings, copying and other administrative tasks as requested.
  • Scanned documents into electronic format for storage on company servers or cloud-based applications.
  • Greeted visitors and answered phone inquiries in a professional manner.
  • Maintained organized filing system of paper and electronic documents.
  • Greeted visitors and directed to appropriate location or person.

Customer Care Advocate

Bread Financial
Columbus, OH
10.2021 - 11.2023
  • Answered customer inquiries via phone.
  • Provided technical support to customers regarding credit card usage and troubleshooting issues with the online account centers.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Developed positive relationships with customers through friendly conversations.
  • Handled billing inquiries accurately and efficiently according to company policy.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Licensed Family Childcare Provider

Stacia's Childcare
Columbus, OH
06.2017 - 07.2021
  • Maintained safe, clean and organized environment for no more than 6 children to learn and play in at a time.
  • Developed age-appropriate activities that promoted physical, social, emotional and cognitive development for children.
  • Ensured compliance with state licensing standards by creating lesson plans and maintaining accurate records of program and attendance.
  • Created positive relationships with parents through open communication about their child's daily activities,behaviors and related issues.
  • Earned my CDA for family childcare as proof of continuing my education. Also attended trainings related to early childhood education to stay current on best practices.

Assistant Store Manager

Family Dollar
Reynoldsburg, OH
04.2016 - 03.2017
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Social Work

University of Phoenix
Tempe, AZ
12-2025

Associate of Arts - Human Services

Ohio Christian University
Circleville, OH
08.2018

Skills

  • Inbound and Outbound Customer Service Excellence
  • Problem Solving Skills
  • Regulatory Compliance
  • Helpful and Hardworking
  • Customer Data Confidentiality
  • Detail Oriented
  • Material Handling
  • Inventory Tracking
  • Attention to Detail
  • Packaging and Labeling
  • Sorting and Labeling
  • Picking and Packing
  • Order Fulfillment

Timeline

Substitute Secretary

Columbus City Schools
11.2023 - 06.2024

Customer Care Advocate

Bread Financial
10.2021 - 11.2023

Licensed Family Childcare Provider

Stacia's Childcare
06.2017 - 07.2021

Assistant Store Manager

Family Dollar
04.2016 - 03.2017

Social Work

University of Phoenix

Associate of Arts - Human Services

Ohio Christian University

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Stacia Lane-Croom