STACIA MOLINA
Property Manager
Concord,N.C
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements. Skills Yardi, Onesite and MRI proficiency Lease-up Renovation Time Management Financial Budget Statement Planning and Organization Accounting Customer Service Teamwork/Collaboration Leadership Cost Control Operation system Customer Relationship Management Team Training Administrative Support Workplace Safety
Overview
10
10
years of professional experience
Work History
CurrentProperty Manager
RKW Residential/D.R Horton
Charlotte, NC
08.2023
- Build To Rent 161 homes for D.R Horton across phase 1 and phase 2
- Stay current with monthly updates on rental rates, rent growth and occupancy with our national report and research bulletins
- Inspected properties regularly to identify deficiencies and schedule repairs
- Get insight into new supply pipeline information at the asset, competitive set and market level
- Met with prospective tenants to show property and assess applications or sign leases
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Facilitated tenant paperwork processing and verification
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents
- Exercised direct supervision over property staff
- Solicited and analyzed bids for repairs, renovation and general maintenance
- Drafted and monitored budgets for overall maintenance and operations
- Worked with on-site and remote service providers to support tenants requesting accommodations.
Community Manager
BELL PARTNERS
Charlotte, N.C
11.2020 - 08.2023
- Acquired Bell Mooresville West (192 units) after acquisition on May 19th 2022 while managing
- Park at Steele Creek (264 units)
- Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
- Plan and execute promotional activities to drive community engagement and increase occupancy numbers
- Manage community within established cost constraints
- Handle all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- S
- M
- Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc
- Obtain bids for all contract services and oversee routine capital projects; coordinate with
- Corporate Departments, as necessary
- Hire, train, develop, coach Community Managers
- Evaluate staff of each community regarding compliance with leasing and operational guidelines
- Meet budgeted income, expense, and leasing goals for their respective Community portfolio
- Work with owner/investment partners to maintain and improve value of asset portfolio
- Oversee annual budget process for each community
- Review financial reports for each Community
- Evaluate market conditions with each Community to determine unit prices in accordance with market and budgeted goals
- Shop competitors in person every quarter with Community
- Manager
- Assist in development of annual marketing plan and conduct marketing reviews on periodic basis
Multi Site Property Manager
Ginkgo Residential
Charlotte, NC
02.2017 - 11.2020
- Prepared and presented monthly, quarterly, and annual statements, analyses, and reports of operations and finances
- Audited files and reported any issues requiring follow-up to program manager
- Maximized rental income while minimizing expenses through effective planning and control
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Promoted positive company and owner relationships through proactive attention to concerns
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Generated leads for sales and rental properties through cold calls and referrals
- Coordinated appointments to show marketed properties
- Collected and maintained careful records of rental payments and payment dates
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Administered property-related budgets, reviewed invoices and tracked costs
- Communicated effectively with owners, residents and on-site associates
- Developed and executed plan to achieve and maintain 98% or better rate of occupancy
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Assistant Property Manager
Blue Ridge Property Management
Charlotte, N.C
09.2013 - 02.2017
- Operated 464 and 198 units (Ashford Place and Salisbury Village)
- Increased customer satisfaction by resolving rental issues
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Droved operational improvements which resulted in savings and improved profit margins
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored social media and online sources for industry trends
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Developed team communications and information for board meetings
- NOI was increased by 7.22 %by implementing cost-saving initiatives that addressed long-standing problems
- Achieved award for Exceptional Service
- Maintained 98% occupancy
Education
Bachelor of Science - Mass Communications/Journalism
Kaplan University
2006
Affiliations
Certifications NALP- National Apartment Leasing Professional
CAM- Certified Apartment Manager
P&C- Licensed Property and Casualty Insurance Agent
NP-Notary Public
Additional Information
- Additional Information Additional Information , , Willing to relocate to Florida
Skills
- Fair Housing Mandates
- Sales and Marketing
- City and County Regulations
- Building Operations
- Property Tours
- Leasing and Sales
- Tenant and Eviction Laws
Work Preference
Work Type
Full TimeWork Location
HybridQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
CurrentProperty Manager
RKW Residential/D.R Horton
08.2023
Community Manager
BELL PARTNERS
11.2020 - 08.2023
Multi Site Property Manager
Ginkgo Residential
02.2017 - 11.2020
Assistant Property Manager
Blue Ridge Property Management
09.2013 - 02.2017
Bachelor of Science - Mass Communications/Journalism
Kaplan University
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