Stacia Playl
Dandridge,TN
Summary
Detail-oriented, organized and dependable candidate for payroll specialist offering 20+ years of experience in healthcare office management, basic bookkeeping, accounting, payroll duties, scheduling and insurance billing. Willingness to learn new systems and work diligently to meet team goals.
Overview
12
12
years of professional experience
Work History
Administrator of Office Operations
Thriveworks Counseling And Coaching Tennessee
01.2014 - 09.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex patient accounts for approximately 1,500 patients to insure proper allocation of insurance reimbursements and patient payments.
- Basic accounting and payroll for three offices and 25 employees.
- Organized and coordinated monthly meetings.
- Facilitated training and onboarding for incoming clinicians.
- Oversaw inventory and stocking of office supplies and cleaning schedules for three offices.
Licensed Massage Therapist
Self Employed Services
04.2008 - 12.2016
- Developed and maintained positive relationships with clients through professional communication and follow-up.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during cl appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and clKent intake forms.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training trough continuing education courses each year.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Educated clients on benefits of massage therapy and importance of self-care.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Maintained accurate and up-to-date client records.
Office Manager
Solutions Counseling, INC
07.2010 - 10.2012
- Answered phones and scheduled patients.
- Verified patient healthcare benefits and explained patient's responsibility before initial appointment.
- Filed insurance claims and appeals, prepared patient invoices, took payment, prepared bank deposit.
- Managed patient files and accounts to insure all information was up-to-date.
- Oversaw office inventory and cleaning schedule.
Education
Diploma - Therapeutic Massage
Daytona College
Ormond Beach, FL01.2008
Bachelor of Arts - Communication And Rhetoric
Carson-Newman University
Jefferson City, TN05.2000
Skills
Office Administration, Setup and Organization
Payroll
Insurance Filing, Billing and Appeals
Employee Training
Interpersonal Communications
Scheduling Patients and Benefit Verification
Problem Resolution
Administrative Support Specialist
Timeline
Administrator of Office Operations
Thriveworks Counseling And Coaching Tennessee
01.2014 - 09.2020
Office Manager
Solutions Counseling, INC
07.2010 - 10.2012
Licensed Massage Therapist
Self Employed Services
04.2008 - 12.2016
Diploma - Therapeutic Massage
Daytona College
Bachelor of Arts - Communication And Rhetoric
Carson-Newman University
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