Summary
Overview
Work History
Education
Skills
Timeline
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Stacia Potts

Newark,DE

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Management Analyst I

Goodwill Inc
02.2022 - Current
  • Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Updated client documentation for accurate, compliant and current records.
  • Enhanced employee performance by designing and implementing comprehensive training programs.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.

Front Desk Receptionist

Acro Service
04.2021 - 02.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.

Administrative Assistant

Corporate Interiors
01.2019 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Reviewed and screened applicant resumes to identify qualified candidates.

Account Manager

Discover Financial
10.2020 - 04.2021
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Education

High School Diploma -

Mount Pleasant High School
Wilmington, DE
06.2018

Skills

  • Organizational Development
  • Time Management
  • Team Leadership
  • Data Analysis
  • Problem Solving
  • Critical Thinking
  • Case Management
  • New Hire Training
  • Goal Setting
  • Feedback Delivery
  • Adaptability
  • Team Building

Timeline

Management Analyst I

Goodwill Inc
02.2022 - Current

Front Desk Receptionist

Acro Service
04.2021 - 02.2022

Account Manager

Discover Financial
10.2020 - 04.2021

Administrative Assistant

Corporate Interiors
01.2019 - 09.2021

High School Diploma -

Mount Pleasant High School

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Stacia Potts