Stacia Potts
Newark,DE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Management Analyst I
Goodwill Inc
Newark, DE
02.2022 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Updated client documentation for accurate, compliant and current records.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Front Desk Receptionist
Acro Service
New Castle, DE
04.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
Administrative Assistant
Corporate Interiors
New Castle, DE
01.2019 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
Account Manager
Discover Financial
New Castle, DE
10.2020 - 04.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
High School Diploma -
Mount Pleasant High School
Wilmington, DE06.2018
Skills
- Organizational Development
- Time Management
- Team Leadership
- Data Analysis
- Problem Solving
- Critical Thinking
- Case Management
- New Hire Training
- Goal Setting
- Feedback Delivery
- Adaptability
- Team Building
Timeline
Management Analyst I
Goodwill Inc
02.2022 - Current
Front Desk Receptionist
Acro Service
04.2021 - 02.2022
Account Manager
Discover Financial
10.2020 - 04.2021
Administrative Assistant
Corporate Interiors
01.2019 - 09.2021
High School Diploma -
Mount Pleasant High School